9 reviews about Robert Burns Hotel

rosep1
#3 in Templestowe Lower VIC
1387 reviews · 193295 points
verified email - 15 Jan 2014

Robert Burns sits in what I would classify as catering towards the gastropub market. Elegant old school furnishings and a classy gourmet menu inside a stone pub building.
Unlike some gastropubs, RB offers a menu featuring continental classics alongside a spanish theme, and they do well with the nice portion sizes, quality ingredients and care in presentation.
We started off with some tapas - a Forest mushroom cream in a shot glass, Blue cheese and walnuts mousse, and a crisp canape with Cantabrian anchovy & roasted capsicum.
This was followed by garlic & chilli prawns, and stuffed piquillo peppers. Mains was a calabrian mountain stew and paella.
Everything was delicious, appetizing on sight and simply bursting with flavour and bite.
Our entire experience was great. A nice addition to the gastropub scene, shows that pubs/gastropubs don't necessarily have to serve up british or irish food.
I a way this place offers the best of both a spanish tapas restaurant and a pub. Really good spanish food, done well and available in a larger serving size.

verified email - 15 May 2013

This was a disappointing experience. I was with a group fir dinner and to see the flamenco dancing on the floor above. However the service was so slow we missed the start of the dancing. The staff were not very friendly. We had a large table near the bar and it was very noisy as staff were throwing empty bottles into a large bin without any attempt to do it a bit more quietly even after we complained twice.

Food was good but did not make up for the bad service

Approximate cost: $25

elkaB 16 May 2013

bad service ruins dining,shopping and overall experience of all.

verified email - 07 Sep 2012

Great night of spanish tapas and hot cider! the food was amazing and the staff really helped with ordering for our group of 8. calamari, croquettes, salads.. ummmm... making me crave it now! great food for sharing, or just pop in for some croquettes and a beer for you and a friend. really tasty, good quality, and great range. we had the perfect amount of food and tastes.

Approximate cost: $25

verified email - 07 Dec 2011

This place was fantastic prior to its renovations. It is the worst food I have ever had, such a disappointment. The new chef needs to be sacked or made to eat his own food! We will never return here again. Many of our friends who have been before prior to the renovations and have been back since were as disappointed as we were. If this business does not revert to its old menu, portion sizes and cost. They will surely go broke!

Approximate cost: $35

verified email - 03 Nov 2011

On the 22nd October our party of 8 seated ourselves down to enjoy the experience of the refurbishment and new menu of Robbie Burns. I had never been before but had, had rave reviews on the food. I was in for a very rude shock it started with the waiter not keeping tab on our orders didn't know much of the menu or what was on it. Our meals were to say the least on the small side more like tapas, prices for our dishes were far above pub prices more like an upmarket restaurant. An example one couple at our table ordered a seafood platter price $65+ this would have feed one not two they even had to order a side of chips $5 small serve my a big disapointment again small tapas size meals a very disappointing evening. I will not recommend this pub!! to anyone the management also need lessons on how to deal with genuine customer complaints not showing disinterest or disregard as the manager of this establishment did.

Approximate cost: $25+

verified email - 30 Oct 2011

Many month ago we visited your establishment only to be surprised by the its wonder and fabulous food.

On the 22nd October we revisited your newly renovated establishment.
After a very long wait of several months our friend and family joined us to re-experience it's wonder.

With much disappointment and expense we experienced not one bit of enjoyment other than the company of our 8 friends.
Your menu has changed and I appreciate that you are keeping in tone with the seasons.
BUT, why would you remove a well renowned dish that has brought you many customers and was what was the dish that captured us, and other people that raved about.
Yes, the Mariscad. Not only was the dish a palatable delight the serves where generous.

Your new menu is limited and overpriced (for a pub) after all it's the Robert Burns Hotel. (not a restaurant)
Our waiter was inexperienced and could not differentiate between food and beverage when it came to taking our order.
When we received our meals the wait staff had to ask our guest what where they having. The waiter that took the order should have been able to recall whom was having what.

Our night was truly a disappointment.
We asked for the manager on duty. When explaining to him our concerns and our grievances he was very disagreeable to begin with.
After several different guests of ours approached the sensitive topic of dissatisfaction he then agreed.
Your serves for two persons are less than sufficient, and serving a steak on a chopping board is unsuitable.
Including your seafood platter, this could have been enough for one or a sampler for a few. NOT dinner for two.
Our friend ordered a side of chips to give them something of substance in there stomach.
All you sides are extras, how long do you think you will survive charging for a potato to have with a steak. We both know that it's not worth your price tag.
Your agreeable manager was very understanding but that's where it stopped. Not even an offer of complimentary coffee or a reduction in the total bill.

Money NOT worth spent. We could have refused payment as I believe we were well within our right.

On our leaving we discovered that other smaller tables we passed had ordered same items form the menu and their servings where more generous.
So this shows me that your kitchen staff are very inconsistent with the serving.
We also passed the kitchen on our way out. We were told that there was no eggplant on the menu this particular evening.
BUT yet again with much disappointment the display fridge had several eggplant sitting predominantly on display.

Our whole night was a lie, a disappointment, and disgustingly expensive.
As we left your establishment still hungry, we had to stop on our way home to be topped up.

Word of mouth in the past has been favorable only because you were on the right track.
Word of mouth this time around, not in your favor will bring your business to in knees.

Approximate cost: $too much

verified email - 23 Aug 2010

Sunday Lunch group of 8..Crowded in a corner, 3 tables together should have been 4 seeing we were the only ones in that room.. Food was quite good but value was not there. $50 for Paella (had to be a share x 2) seemed a little rich as it would only require 2+ cups of rice to make the quantity served.. Steaks with veges not really pub size meal..more an upclass restaurant size.. Bit dissappointed. Staff took a while to clear the tables...Maybe Sunday not a good day.. Been there..

Approximate cost: $25.00

18 Jun 2008

this is good quality spanish food, i haven't tasted since holidaying on costa del sol. a must, if you enjoy great tapas, and the sangria isnt too bad either.

17 Jun 2008

for a name that suggests a english pub, the spanish here was great. the food was delicious and the servings big. good value, with authentic spanish taste.

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