Unprofessional, Inconsistency, Confusing and Misleading

I wanted to do the update Child Care course (Certificate III in Early Childhood Education and Care CHC30113). I saw Sage's website adverting that they are offering the new course. I enrolled with them and confirmed by one of the course advisers that this is what I will receive. During the 17 weeks of training, we had 3 different trainers which I found very hard to cope since they all have different training methods.

The first aid training was confusing. At the beginning we were told the course would not include anaphylaxis and asthma training. Then half way through they said now both are inclusive. However, the first aid certificate we received did not mention anything about we had done the anaphylaxis and asthma training. After numerous calls and emails the Lead Trainer blamed the first aid trainer forgot to give us the assessment and agreed to rectify the situation but we had to go back to the campus for extra 2 days training.

After the completion, I received a certificate indicated I have only completed the old Child Care course (Certificate III In Children services CHC30712). When I complained to the Lead Trainer she replied as "Sage has never offered the Certificate III of Early Childhood Education and Care as a separate qualification." So why said you're offering Certificate III in Early Childhood Education and Care CHC30113 on the website then?

Academically, I found the trainers were generally professional and experienced. However, the administration part was horrible. They were very unprofessional and gave me false information. After what we had experienced, the students from my class all agreed we will not return to Sage to do the Diploma and I will not recommend to anyone as well.