The first time I came to this place was a disaster. The two girls at the counter ignored me and my friends, then served two girls who walked in after us and cut the line. The place was not busy so I'm not sure why they didn't acknowledge us.
Fortunately, the store is now under new management (apparently) and the staff that have served me since have been magnificent. The last time I came in, they made an effort to put a sparkler in my churros for my birthday. The food is always delicicous, and the staff in the St Kilda shop are always lovely. Definitely going to continue to come back.