I have recently had this company install a hot water service that was not one of the easier jobs they have had. did an excellent job and I had some really good advice from Tom who is an owner of the business. he actually came out to the job because of the problems his tradesman were experiencing. they charge like most plumbing services with a call out fee and it can turn out to be quite expensive. have had them around for other plumbing jobs and that has been as I expected, generally make a real attempt to get there as soon as possible and make contact with you and keep you informed if they cant. I do recommend them