I had to purchase a part for the washing machine (that needed repairs) and when I spoke with the lady from Select Appliance Services she was really helpful and very knowledgeable about the parts and service they do. When I went in to see her she showed me how the part is fitted and knew exactly what I was talking about in reagrds to the washing machine. I found them really helpful and they never spoke down to you and were more than happy for you to try the products before having them fit them properly.