SGAC

Equipment and facilities for gymnastics are great. My child has a fun time but it is good for recreation only and not for learning actual gymnastics skills.

Customer service is beyond poor from Reception team. My daughter had been going in Term 1 but had a break from going as she was unwell. We had direct debit set up so lessons were already paid for. We did not ask for make up classes or a refund. I have paid for classes again but mistakenly booked for the week after. Instead of approaching the parent and being advised there was an error in the booking and this lesson has not been paid for. My daughter was pulled out of class, made to wait on the side while the staff figured out the error. My daughter was ostracised, shamed and embarrassed. We are previous customer, we are not looking for a free lesson, we could have easily paid the $19.50 casual rate.

I dealt with Brianna on the phone and she did the best she could to rectify the situation. I asked for the Manager to contact me. I did get a call from the Manager Erin and I am still bewildered how Brianna was more empathetic and apologetic to my experience than her superior. There was no apology from Erin even over the phone and even in her email. She was more than happy for me to leave and was so quick to offer a refund.

Thank you. I will gladly take my business elsewhere.

I won't recommend this business unless someone wants to be treated disrespectfully

Below average customer service.
No ability to respect their customers and circumstances.

Amazing centre fantastic young gentle man named jake helped at the front desk. Lovely pools