2 reviews about Shapland Swim School

verified email - 16 Jan 2019

This school is a disgrace. After my two children had attended at the school for nearly 10 years, having paid thousands of dollars in fees, always paying immediately upon receiving their invoices, buying presents for the teachers from my children, missing numerous lessons and not using the make-up lessons, I was hounded for months for payment of a $76 fee because I chose to leave the school by giving two weeks notice instead of four. There is no way the school was out any money with two weeks notice being provided. They had plenty of time to fill my children's spot which I have no doubt was filled almost immediately upon me providing the notice. Not only that, but over the years I have referred many others to the school, and my cousin who was only a few days short of providing four weeks notice when she stopped her children attending, was hounded and chased for a $4 payment!! To make matters worse, I was basically called a thief for refusing to pay the $76. I ultimately made the payment after being threatened with a debt collection service. Absolutely shocked that the school would treat a customer of nearly 10 years in this way. Their only concern is for fees. Would not recommend to anybody.

verified email - 16 Jan 2019

This school is a disgrace. After my two children had attended at the school for nearly 10 years, having paid thousands of dollars in fees, always paying immediately upon receiving their invoices, buying presents for the teachers from my children, missing numerous lessons and not using the make-up lessons, I was hounded for months for payment of a $76 fee because I chose to leave the school by giving two weeks notice instead of four. There is no way the school was out any money with two weeks notice being provided. They had plenty of time to fill my children's spot which I have no doubt was filled almost immediately upon me providing the notice. Not only that, but over the years I have referred many others to the school, and my cousin who was only a few days short of providing four weeks notice when she stopped her children attending, was hounded and chased for a $4 payment!! To make matters worse, I was basically called a thief for refusing to pay the $76. I ultimately made the payment after being threatened with a debt collection service. Absolutely shocked that the school would treat a customer of nearly 10 years in this way. Their only concern is for fees. Would not recommend to anybody.

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