Shark Fin Inn

I am sorry to write this but felt compelled to do so.

I ordered takeaway food and arrived to pickup. I was informed that the dish I ordered was unavailable but they substituted it with the closest available vegetable. I was glad they did that and glad to accept it. Bill was $110.

After paying the bill, I asked if she could give some cut chilli. She said no as I did not ask for it when I ordered. Restaurant was not busy at all. I left upset and disappointed and as I walked to the car, felt I should go back and request it.

I went back and requested cut chilli as I would enjoy the food better. Then she explained me that it will cost $2. I asked her if she would bill me $2 if I had the same food as dine in. To that she said, in take away they have cost of containers. I paid the $2 and got my cut chilli.

But I must say this is not hospitality!

I have been going to Sharkfin for 25 years albeit have not been going their regularly in the last 5 years or so but I know many of the staff over the years including the lady that served me tonight.

Perhaps it was a lapse in her judgement but I write this so that a hospitality venue and its team are held accountable for providing service to their patrons.

I'm so upset writing this, I have been going to shark Finn Keysborough for YumCha for over 10 years. As of our visit this Sunday, it'll be our last.
- No variety of dishes, so many foods missing compared to years ago
- Hardly any food/trollies rotating the floor
- No longer value for money
- Rude wait staff (this has always been the case but the food superseded it in the past).
They have become complacent and we will have to look elsewhere in the future, a common theme from other reviews I see here

Excellent!!!!!! Love dinning t this place. The food is always amazing and we cannot get enough of it. Highly recommended. Great friendly staff.

Yum Cha is my favourite dining experience, we go often ...thought we might try Shark Fin Inn, we all thought the food was nice but not great, a little over priced to others we have been to with better quality food, the service was a little slow considering it was not busy 2pm during the week...but reasonably friendly!!

Approximate cost: $25

The staff here are really helpful and always go the extra mile to make sure your happy and taken care of.

the best yum char i have ever been too.the staff are friendly and very helpful.the food is cheap and so much varieties.great place definitely to have lunch anytime.kids love it

Sunday Yum Cha at this Shark Fin Inn has become a guilty pleasure of ours. My partner and I just go on our own and we love the huge array of options on offer. We have had Yum Cha in lots of places but no where has the quality and variety of this place. I discovered their pan fried noodles which are to dies for and their Mango snow balls for dessert are amazing. For the two of us with tea it costs around $45 which is a bit more than I'd like to pay for lunch but we love it.

I love this restaurant. My partner is Vietnamese so we often attend this restaurant for family functions such as birthdays or Chinese New Year celebrations.
The food is really good - cooked fresh and cooked well.
The staff are friendly and polite and accommodating.
The prices are reasonable considering the food is of a high quality. The yum cha menu there is great, and the kids enjoy trying the various types of yum cha food.

I have been here once for a Christmas party with a group of people. The place was very busy and noisy. I booked here because of the high reviews on their website. Everyone at our table said their food was fine, but mine came out swimming in oil and tasted like oil.

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Love the food! I've been a regular every Sunday after church for many years until recently due to not wanting to travel as far to eat.

They have a large variety of food and everything there is delicious and to die for. For a family of four (teenagers, not children), you can expect the bill to be upwards of $90. The atmosphere is a bit noisy, but it is a very busy restaurant after all. This is one of the best Yum Cha places I have ever been to and the service is quite decent.

Dinner here is alright and banquets that I have had are $75/person. The banquets are a bit much, but they are delicious, nonetheless.

This place was incredibly busy on Sunday at lunch and not to mention a huge restaurant too! I was a little worried about the wait time and quality of our food because of the volume of people dining here but, alas our food arrived fairly quickly and was just incredible! Fresh and very tasty. I was definitely surprised and will be returning here more often for yum cha!

the food is just unreal. the amount of different types of food they have is great. The service is a little slow but thats because of the number of people always there to eat yum cha. the cost to eat is not too bad. i would highly recommend this place if you have never eaten here before.

Approximate cost: $38

we went for yum cha. Decent food. service is good and quite quick. dessert is one of my favourite bits :P

emmmm........ so delicious , my favorite food, Chinese food, awesome, i always go there over the weekend, enjoy the food, the sweet and sour chicken, my favorite!

I always go there for yum cha and dinner. They provide good service and delicious good. I love their sea cucumber and vegetable dishes. Always go there for special occasion.

The good points: The food is absolutely amazing, and there is always lots of it
The bad points: While some of the staff are very professional, some of the door staff can be a bit rude. Plus, you have to make a booking because its always packed

the staff at the front door is very rule, telling the customer to step away and wait aside impolitely. Very bad impression before having the lunch. And there has lots of empty table and the waiter wants the customer to finish the lunch in an hour so that they can serve the table to more customer.

Table well prepared. Some waiters were happy others were cranky and looked always unhappy. We would ask for something like, more tea or could we have a glass of water and before we could finish they would just walk away, seeming like they just ignored us, but they still amazingly brought the stuff.. normally yum cha food are really nice when they are served hot, but with 75% of our food they were served warm which didnt that great feel to it.

Whenever we feel like having Yum Cha, we always go to this place, even though it's a bit of a drive. We just love their weekend yum cha, with good varieties and choices. And it doesn't cost as much as other yum cha places.

We got placed in the very back corner of the restaurant so by the time the karts got to us there was nothing to choose from and the food was cold. I took one bite out of anything we got and couldn't eat it. Been here once for Yum Cha and never again.

Approximate cost: $15

They do a very delicious Yum Cha. The food is very delicious and fantastic value.
The waiting staff are very friendly and polite. The service is great and the staff are always around and ready to seve you.

I love their Yum Cha's on a Sunday morning. They are to die for. They serve a variety of different foods that are made so deliciously. One of the reason why I love them so much is because they also have really friendly, always-smiling staff. Also, they have a type of dessert that's stuffed with mango ice-cream where no-one place sells.

Very good service. The waiters were always around and they got everything right. The meals were all nice and huge variety. You pay for what you eat, whatever temps you.

Awesome loved everything, such polite waiters, meals were wonderful, a great range, much better than a noodle box!!!, cant fault them at all, price was really good and you can even byo

Approximate cost: $29

This place does the best yum cha i have ever had. Very good value $3-4 per dish, and everything is hot fresh and tasty. SOmetimes a bit hard to understand the waitresses (sometimes not sure what dishes are) but that only adds to the authenticity for me!

Approximate cost: $3-5 per dish for yum cha

We had arranged to have my husbands birthday there. The staff on the night were extremely helpful - even to the extent of telling me that they thought I had ordered enough. The food was of good quality and great presentation.
We booked for a birthday celebration unfortunately this time. being 10 years since the first review, the food, service and staff were of a very low standard. We returned every ones entree because the prawns had a very sour smell. The waiter was very rude and even reprimanded the birthday boy who was celebrating his 70th birthday. We will never return and cannot recommend this restaurant.

we went as a family for a birthday celebration. everyone was very happy with the yum cha :). Sometimes it was difficult to understand what the dishes were, but they were all fantastic. most dishes seemed to be seafood. we would have liked more variety (non seafood dishes). if you dont like seafood, this is not the place for you!

I took my friends from oversea to have yum cha lunch there. We enjoy the crab noodle with xo sauce so nice. the service very good and quick. i love custard bun the best one. all my friends from oversea really enjoy it.

Approximate cost: $30 per head

We go there alot. I love the food, service is always fast, friendly and efficient. Am always recommending it to people. We mainly eat the Yum Cha because you get to try several things.