As part of the processing of my car accident claim, my insurance company paid for a hire car. I was very hesitant to accept a hire car, because I have been a victim of an ex-coworker stalker for 13+ years, and his unpunished actions include damage to my property - including vehicles I drive. Distances in Melbourne Australia make car driving a necessity though, so after explaining tearfully my fears about taking a hire-car, the staff at Sixt changed the vehicle allocated to me to one that did have some "wear and tear". This reduced my anxiety about taking the car greatly. Today I returned the car without any issues. The whole process was fast and efficient, while being attentive, patient and caring at the same time. Thank you Sixt!
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