4 reviews about Smartie Pants Childcare & Kindergarten

verified email - 08 Jan 2014

Our daughter has been going to Smartie Pants for the last two years and I and my husband are really sad that our time at Smartie Pants has come to an end.
We did our tour with Emma who was so welcoming even though we popped in at the last minute. She was able to answer all our questions and we felt instantly comfortable.
Jean was leading the room that our daughter went into and she gave our daughter lots of attention and love when she first started as she was a bit nervous.
We were able to log in and see our daughters progress and programs happening for the week and as my husband and I both work this was a great way for us to keep informed.

The team as a whole were great in attending outside events such as the play gym days and annual christmas party and were very friendly. Staff that weren't in our daughter's room would come up to her and say hello and that meant a lot to us.

She then moved into the kinder room with Brad and Katelyn and had another fabulous year. We could see her learning and she made quite a few friends one who she is going to school with this year.

We just wanted to say thank you so much for getting our little girl ready for school and if we have another one they will definitely be attending Smartie Pants.

verified email - 15 Mar 2013

Sooo regret putting my son into this Kinder, if it wasn't for the large expense to take him out and locate him elsewhere I would have removed him at the drop of a hat. This place is run with very young and inexperienced girls now and my son stopped eating at the centre because the food is sooo bad, rice or plain spaghetti, that's the choice, and has been for the 10 months he attended. Look elsewhere as there is Waayy better Kinders out there. If my son had been younger and would have been there longer then I would have definitely removed him, but I stuck it out for the remaining few months and he is now in Prep, what a relief, and he is coming on heaps. The Kinder didn't even teach him the basics and they call you constantly to come and pick your kid up, a sneeze as much and you are asking the boss to go and pick your kid up AGAIN.

Check the fees etc. also as there is no holiday periods or fee reduction for sick days. You pay FULL fees for 50 weeks no matter what, sick, public holiday, anything, and 50% fees for 2 weeks holidays but only if you give them plenty of notice and it can only be taken 1 week at a time per 6 month period. So, basically they make sure they get full fees all year round, when he was with Little Learners you had fee reductions for more holiday periods and you also got fee reductions for X amount of sick days per year which makes a HUGE financial difference to you.

As mentioned he had previously been in the Little Learners Kinder in South Morang which is FAR superior and run by more mature and professional staff, my son loved going to Little Learners and came on leaps and bounds as the staff spend a lot of time being creative with the kids, not just "baby sitting' them like Smartie Pants. Very disappointed in this Kinder on many levels, go elsewhere.

Nearly forgot to mention that when you give notice of removal, in my case to go to Prep, you have to fight for your money back. I was initially told I was not owed any money at the end, but had paid over $800 dollars in bond at the start and other fees as they took over 2 weeks to acknowledge the notice we gave and then tried to charge us another 2 weeks fees. Anyway, after a few weeks of email tennis and phonecalls the amount they would only pay back was still wrong to the tune of being over $300 short.

By this time I had had enough and just absorbed the cost and put it down to a very bad experience for me and especially my son, eventually got a cheque over 2 months after he had been removed from the Kinder. There are plenty more Kinders out there who are MUCH better than Smarti Pants, put it this way, they certainly cant be any worse.

Approximate cost: $over $400 P/W

Anonymous
23 Nov 2009

The staff are very professional and friendly. I feel as though I am leaving my child with trusted family. They genuinely love what they do. Very family oriented.

verified email - 30 Oct 2008

These guys are the warmest most welcoming childcare centre. They have an extensive menu and they are really careful about what's in the childcare centre because of children that may be anafalactic. These guys are just great. They are so caring and really personal. You should go and have a tour of the centre, your guaranteed to be impressed.

davie281 15 Mar 2013

Your review may have been relevant at the time of writing, but my experience with them has nowhere near impressed my wife or I. Sooo regret putting my son into this Kinder, if it wasn't for the large expense to take him out and locate him elsewhere I would have removed him at the drop of a hat.

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