32 reviews about smile.com.au

verified email - 02 Aug 2022

Do not use this scam company. My renewal went to my spam folder so I didn't have a chance to cancel it. They automatically renewed my policy without my authority and refuse to cancel with days of the renewal date. I only found out it had been renewed as my bank statement came thru a few days later. Keep away!

smiles 03 Jan 2023

Thank you for taking the time to leave us your feedback, yvettef22!

Your smile.com.au dental cover gives you continuous coverage much like your mobile plan or any other health cover. This means you will always receive your smile.com.au benefits, including reduced and capped dental fees at every visit to a smile.com.au dentist, no exclusions, and no limits, all from $79 a year.

The continuous coverage was agreed to upon joining and can be found in the terms of use. As a courtesy, smile.com.au also sent you a reminder email 30 days before the renewal was due. It may also assist you to know that all health covers in Australia renew automatically to support ongoing good health and assist especially in emergencies.

smile.com.au is unable to prevent any emails being marked as spam because of personal inbox settings. To prevent important emails from going into your spam folder, we recommend adding smile.com.au to your safe contact list.

smile.com.au is on a mission to make dental cover and dental care more affordable for the people of Australia and we appreciate you taking the time to share your feedback. If we can clarify anything further, please feel free to get in contact with our team at [email protected].

Thank you again for your feedback, and we hope you have a lovely rest of your day.

13 Dec 2021

I have always feared dentists and dental nurses since a young age, hence my hesitance and possibly bad oral health.
Now that I am older and need all the teeth I have left I decided to join SMILE.COM.AU. Since joining two months ago I have not looked back. I have located a Smile dentist who took care of me very well that I will be returning every time I am in Perth.

My new Dentist was very professional and I was very relaxed. She was non judgemental and took care of my anxiety and fear.

She went the extra distance to arrange an early second appointment for me.

Then there was the cost of the Services. I have Private Medical Insurance which is a bonus, then a second bonus with SMILE.Com. Thank you so much. Because of that I will surely return to Dr Carmen and recommend her to anyone who has experienced trauma from childhood, for me it was the school the dental nurse.

I have a new respect for the profession and believe that techniques and pain relief are so advanced and I now understand the cost of equipment and supplies needed to serve the patient are nothing but the highest quality.
One happy customer.

Thank you SMILE for returning my SMILE

Approximate cost: $79

verified email - 13 Apr 2021

I recommend Dentacare as they offer better discounts and publish a full list of their prices. Smile also makes it very difficult to get a refund so be careful before subscribing.

14 Dec 2017

I haven't been to the dentist in over 10 years, as I just wasn't able to afford it. I've also always been very afraid of the paid.
The dentist put all my anxiety to rest, and it was the best dental care I have ever received.
I am so happy that I decided to join this program. It has helped so much with the price.

Thank you Smiles!

28 Aug 2017

Having smile makes going to the dentist so much cheaper. After struggling for very many years I can now afford to get my teeth looking perfect. Only downside is I can't include my grown up children cause they are over 25. We have to create separate plans for them, but we all did get a free month so that was a plus. Will tell my friends about it.

verified email - 24 Apr 2017

I was rapt in them for 7 years until now
I see I am not the only one. After chasing them up for a month regarding when and how much my account will be debited, and wanting to know when my replacement card will be sent, there was nothing but silence. I wrote the truth here: http://www.productreview.com.au/p/smile.html

They responded quickly once they saw a negative review. They asked me to remove the negative review. I said I would once I see proof of what they promised to do. In response, they cancelled my membership knowing I have treatment coming up in June, and leaving me uncovered.

My husband died (which they know about), leaving me in a difficult financial situation. This is how Smile solve problems - they get rid of customers, rather than taking responsibility and solving problems.

verified email - 28 Feb 2017

Stay away! Horrible customer service; Beware of Automatic renewal.
Plan was not utilised for almost 2 years; Automatic renewal came into effect and I was billed against my will - instantly.
Immediately called them, but customer service reps insisted I pay for an additional year, despite my repeated request to get out of the program.
Stay away from this company.

verified email - 21 Apr 2015

.I received great customer service + I was able to check all pricing with smile before joining. Also I was able to check prices in the members area on the website to make sure I wasn't getting ripped off by the practice.

I had a great experience, and I will definitely be staying with smile for the foreseeable future

11 Dec 2013

My family joined last year so that we could make sure to go to the dentist every 6 months without paying the hefty fees. So glad that we did, our local Smile dentist is fantastic and the savings have been enormous!

05 Nov 2013

smile.com.au has saved me money in the past and is great if you don't have private health and extras insurance. You can also save if like me you have private extras as their listed dentists generally charge less. I've used this plan twice for root canal treatment and have saved hundreds of dollars, well worth while for families. They review the dental fees every year in Australia to determine the best savings you can get.

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