Whilst shopping for fabric on Saturday I was really impressed with the service, not only did the assistant recommend excellent fabrics for my project she took me to the shelf and picked a few laces to match. Her patience was endless, and I ended up spending twice as much but got all that I wanted. I have never had service like that before, especially on a Saturday, I am not an ex customer here!
Approximate cost: $50.
Allthough Spotlight can be sometimes messy and disorganised-their range is great and the staff are always on hand to help you with anything you may need
service was long waiting in ques, but i always buy my fabric from this place and find that the quality of their merchandise is always top notch, the customer service is however lacking, took twenty minutes to get help with something.
Approximate cost: $120.00
Customer service is scarce at best. Store is very messy and almost impossible to find matching products (sheets - pillow cases or top sheet and bottom sheet in the same colour if not in a set). Only one choice for pillow protector - are they kidding and it was a cheap and nasty one at that.
I can always find all my craft needs at this store, and if i can't the staff are more then happy to contact other stores and hold or post if i need. There are always staff members available to answer my questions and direct me.
I find the shop doesn't cover all the range that comes out in the cataloges. And when you go to ask them they can't help you .
Approximate cost: $50.00
the wait time for service was at best, atrocious, especially with an elderly person accompanying me. They had nowhere to sit, and when we did get served, the staff were unhelpful with simple queries and had a couldn't-care-less attitude to all customers who were waiting.
This shop is constantly understaffed.
There is never anyone available to give you a hand or directions, and if you are lucky enough to find someone (or have the time to stand in line for half an hour) your request is always too difficult and no one can help (or no one from the department your query is for is working that day!).
A pathetic attempt at a business.
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