We inherited SSKB in late 2015 when the owner of our BC company in Cairns retired. They looked professional and promised to sort out mess inherited from the previous company.

They organised our AGM in December 2015. They labelled the Minutes file as December 2016. Inspite of repeated verbal and written requests wasting everyone's time, they took SIX MONTHS to fix this simple, yet incorrect and annoying mistake.

They then organised a Community Meeting in April 2016. Inspite of my many requests as a Body Corporate Committee member to put physical altercations by a neighbour on the meeting agenda so it could be discussed at the meeting, the Community Manager flatly refused. Stating this is not a body corporate matter. It has since proceeded to Dept of Justice. The police are currently preparing charges. The Commissioner's office assured me that this is definitely a body corporate matter and should have been handled by SSKB.

At the Community Meeting in April 2016, the Community Manager, along with the BC Chair and Secretary (all claiming to be BC experts), approved works above their allowed limit and documented them in the Minutes. Some works were carried out. Without consulting the rest of the owners.

For reasons known only to themselves, the Community Manager did not create work orders for 2 safety reports approved at the meeting and needed for preparation of new budget. Numerous enquiries about this were not followed up.

SSKB terminated our agreement with them in June 2016 since they decided to cease trading in Cairns. They refused to provide any work orders for us from the termination until the handover to our new company in September 2016.

They also refused to send out a breach of by-laws notice to owners having frequent loud arguments, using foul language and disturbing everyone else's peace.

After another altercation with the neighbour, I informed the BC Committee and SSKB of my intentions to hold them accountable, should any harm come to me. A Senior Community Manager at SSKB HUNG UP on me and refused further verbal communication.

The above describes the service we received from SSKB during our 10 month association with them. They handed over our unsorted mess to the new BC company that has just professionally sorted it out. I agree with other comments here that the SSKB "service" leaves a lot to be desired. They certainly didn't address our needs. Because of that, it's GOODBYE and GOOD RIDDANCE from us. Save yourself wasted time and money. Give this company a BIG MISS!!!!