Was in this store yesterday, and although it did not have what I was looking for, it had a great range of suitcases and bags. It was a very tidy and well set out store, and friendly staff. Had great specials out the front

Were extremely rude to my teenage son when he was trying to exchange a gift. The gift had a value of over $100 and the item he wanted was only available at another store. Because the person that purchased it for him had paid on credit card, he was accused of credit card theft. He left the store shaken and upset, naturally so. The original purchaser returned to the store with him and obtained a refund without too much trouble, but no apology was offered. When the original purchaser bought his gift, she was specifically told that he could obtain an exchange or refund provided he had the receipt so she was particularly annoyed with the store that not only had they treated him so disgustingly, but that she had to go out of her way to return to the store herself.