Sven's Plumbing and Gas

5.0
based on 146 reviews
check icon ABN: 37 609 669 150

Customer Approved
“We make customer
service a priority”

Write a review

146 reviews about Sven's Plumbing and Gas

Anonymous
13 Mar 2021

Daniel was very polite. He provided excellent customer service and helped me with the process of choosing a new cistern and toilet seat. It was installed in a timely manner and all mess was cleaned up afterwards. I will definitely call svens again.

19 Feb 2021

We had Mitch come and attend an emergency gas leak at our property in oakleigh on Wednesday night. While I was impressed with the response time and workmanship I was a little taken back by the price. They charged me close to $400 and were only there for an hour. Seems very expensive to me.

Approximate cost: $400

Hi Candice, firstly I would like to say I am happy that you were impressed with our workmanship and turn around during an emergency call.

If Im not mistaken this emergency call was made at 1:37 am? I understand that some customers can be taken back by charges during an emergency call out but I would like to point out a couple of things that you may not be aware of:

- During an emergency call I am required by law to pay my staff for a minimum of 4 hours.
- Our charges were explained up front prior to our arrival on site.
- lastly and most importantly I would like to say this. Mitch has a 1 year old girl and a heavily pregnant wife at home. Mitch got out of bed at 1:37 in the morning, got dressed and drove to your property all the way from mount eliza.

Mitch consumed around $30 just in fuel and tolls. He then found and repaired your gas leak in a timely efficient manner and by your own words with impressive workmanship.
He then drove all the way back to mount Eliza and tip toed through his house as to try not to wake his family.
- The next morning I spent another 15 minutes completing a certificate of compliance that costs us $33 to purchase from the Victorian building authority. I emailed this certificate to you the very next morning.

I hope that having explained what we actually go through to provide you with such an emergency service you can appreciate why you were charged $396. I hope you have a fantastic weekend and I look forward to helping you with your future plumbing or gas repairs anytime day or night.

19 Feb 2021

Sven’s plumbing and gas installed some new down pipes and a rain water tank for us. All the staff were lovely to deal with. The job was done in an efficient manner with a knowledge and friendly technicians. Would happily recommend this company to friends and family.

19 Feb 2021

Thanks Sven and Mitch for fixing our flooding grey water system. I really needed an emergency plumber and these pleasant young men delivered on time when we needed them most. Sven even fixed our leaking hose tap free of charge. Would not hesitate to recommend!

19 Feb 2021

Svens team is delightful to deal with! I had Daniel and Mitch repair a blocked pipe at our apartment in Burwood. Pricing was competitive, overall I am very happy with the service. Would highly recommend this service, thank you guys!

Anonymous
19 Feb 2021

I thought the customers service was outstanding. I called three other plumbers out who weren’t available for over a week. Sven came personally after hours and repaired my gas leak. He is a fantastic gas plumber Malvern. To receive such service is truly remarkable. Finally we have a good reliable Malvern plumber.

19 Feb 2021

It was an absolute privilege to have the team from Svens plumbing working at our house last week. We desperately needed some 24 hour emergency plumbing after a pipe burst and flooded our basement. Sven was lovely and both Mitch and Daniel were a pleasure!

19 Feb 2021

Sven came out and replaced my rinnai infinity gas hot water system. He arrived on time, called us on the way and cleaned up every ounce of mess. The service was there when we required some same day plumbing. My partner and I found the service to be second to none and won’t be going with any other business in the future!!

Thanks so much for the review Chris! Always happy to help : )

19 Feb 2021

Have used sven’s plumbing multiple times now because of their professional, prompt and efficient service. We needed some hot water plumbing completed on our Rheem stellar hot water system. Daniel fully serviced the unit and even replaced our rusty anode. The prices are reasonable and they’re always helpful and friendly. Fantastic service!!

Approximate cost: $2000

19 Feb 2021

Turned up on time, bright and early to come and help with my drain cleaning. I had previously called another plumber who recommended replacing my sewer at a cost of $18,000. Sven advised me that it wasn’t necessary and cleaned out my drains thoroughly. We haven’t had a problem since. Thanks again for a job well done. : )

Approximate cost: $398

Thanks Luke, glad to be of service

Write a review

Business Awards

Business Owners

Want more customers? Join the Happy Customers Program to promote your business with word-of-mouth.

Get a professional looking profile with no advertisements, access tools to attract more customer reviews, receive free marketing materials, use the Live Reviews Widget on your website, plus lots more...

See how it works

Upgrade Your Account