Sydney Tools

I just wanted some info on a Chicago air compressor. I asked several times and each time I was told that someone would be in contact.

I eventually complained and said they could go jump then they banned me.

I spoke with upper management and they apologized for the treatment I received and said that they would get someone to contact me about my enquiry. Unfortunately, I missed the call, but I wrang straight back and I was promised again that the shop manager would call me, but they never called me back.

I decided to give it one more shot and rang the shop, this time I had my grievance somewhat addressed then given sparse info on the product I was trying to enquire about and then was told I would receive some freebies for the way I was treated, we also discussed at that time how I was going to pay using HUMM finance online and that I would receive freebies in-store as a separate transaction when I picked up the compressor.

I rang to confirm the pricing as the product was on sale and was told the sale was due to end the next day so I remarked that I better get on with the purchase, at that time I was told that they had reneged on the agreement.

I winged to upper management again, they couldn't care less it would seem, I said fine I will take it up in person at the store he seemed quite cool with that, willing to through his employees under the bus.

I contacted the store and asked for the manager I was told he was busy so I asked for the manager's email address but the person I was speaking with said for me to send it to him and he would forward it to the manager.

I suspect this person I was speaking with had realized that I was the customer whose agreement he himself had reneged on.

Before I knew it, I was answering the door to 2 very nice Policemen telling me I could be charged if I insisted on complaining about Sydney Tool's treatment of me.