I purchased a simple wall phone with very basic features. The instructions were not very clear (for assembly) but the sales staff were very good in advising us on this problem.

Approximate cost: $20

Well no surprise here that they do not deliver on service or value for money. I had a problem with a telstra phone that I bough in to them and they would not help and made me call head office who sent me in to the shop who in turn would not help. confused, me too.