When the shop assistant phones you in tears you know something major is wrong and it sure was. The 18th birthday cake ordered days ago was not the size ordered and it looked like a 10 year old had made and iced it. I had ordered a large chocolate mudcake with chocolate ganache and swirls with iced wording. To compensate the "boss" had sent a second small cake which had the icing melted and some of the decorations had dropped off. Too late to find another cake anywhere I just could not present those offerings to the guests at my grandson's very special party. The poor counter assistant said it was the worst cake she had ever seen let alone it being the wrong size, badly iced and decorated. Never ever will I go back into this shop or any of the other outlets. I really felt for the lady there who was so ashamed and upset. I told her to see the staff enjoyed the cake for their morning tea.