The Flower Company

If I could give a -100 star score on this company i would. DO NOT order from this company! I placed an order several days prior to Valentines Day. There was no indication given that my order would not be delivered on the requested date. Valentines day arrive - no delivery. I follow them up initially they are refusing a refund until they can track my order. Day 2 post valentines day - still no product turns up - i ring again (now the 6th time chasing them) - advised they acknowledge they don't know what has happened to the order so they will cancel and refund and send an email shortly. Few hours later, no email so i call again, they tell me will processed in the afternoon and email will be sent then. 5pm now, NO email, NO refund processed and tried to call again within operating hours and the phone line is not active. Now i have to call them again tomorrow morning again demanding a refund.

Arrangement never arrived and disappointing customer service, , I live in the UK flowers to go to Perth WA, over a week later flowers are still not delivered, customer service have not really conversed with me only that they are looking into it no apology nothing. The recipients of the surprise flowers are now having to try and organise delivery, supposed to be delivered tomorrow. We will see. Edited:
I wrote the above review and was given the option to defer it until the company had got in contact with me. I still have not heard a thing. The arrangement that eventually arrived and it is lovely (slightly smaller than I thought it would be), but the customer service is not well managed at all. I wouldn't not recommend this company someone, but I would certainly let them know of my experience and let them make up their own minds.

Approximate cost: $95

I used this site to order fruit baskets for three different people. One was delivered correctly, one was delivered with the wrong name on it and the other was never delivered. When it came to follow-up the business did not offer solutions but purely justified what happened. Very disappointed with the customer care.

I used this company for the first time and I liked its website as it has more unusual flowers and arrangements that you don't normally see. The flowers I sent were lovely!
I did have a query about the delivery; however the staff on the phone were really nice and helpful and followed up with everything.

I would sincerely recommend them to anyone else.

I ordered flowers for my father in law who was in Shepparton Private Hospital (the lush watermelon arrangement) and they were beautiful.
They really brightened up his day and mum's too.
I would recommend this service
We were so happy and will definitely be using this company again. Thank you

I was really impressed with the service and standard of this business.
I have no problem recommending them to anyone who asks for a good flower delivery company
I ordered an orchid.A most beautiful living plant was delivered with accompanying text advising the delivery was made.Truly impressed.

Approximate cost: $70

The flowers never arrived. Over the next week I tried 5 times (email and phone) to contact them and they completely ignored me.

They took my money ($107.00), did not deliver the product and ignored all attempts by me to resolve the matter.

Thank god I paid with Paypal. I was forced to eventually open a dispute through Paypal and they got me my money back.

It seems this has happened to others. They seem to deliberately rip off customers. Avoid them at all costs. I think they are a scam and need to be reported to the Office of Fair Trading.

Approximate cost: $107

The service was wonderful although the lush watermelon arrangement that I ordered didn't look like the photo on line. Having said that, my friend was delighted with the flowers. Regards, Catherine Ravikovitch

Approximate cost: $77

I ordered pink Lillies combo NO Giftag with my message attached the person was not aware they were from me until 4 days later.

Item that I ordered was NOT IN STOCK. I was offered something completely different which did not suit the recipient. I asked them to cancel the order and was CHARGED A $15 CANCELLATION FEE. Customer service agent advised that was "their policy". If the product I ordered was not in stock, I am entitled to a full refund. Have had to resort to Paypal to get the remainder of my refund back. This company doesn't care about it's customers. They are greedy and rude!

Approximate cost: $60

Probably the most useless flower delivery company I have had the misfortune to use. In fact they are so poor at their job they asked me to write a review for flowers they failed to deliver. They also failed to answer any of my emails, no mention that there was an issue prior to the delivery date, and kept my wife waiting crazy amounts of time with stupid suggestions & putting her on hold when she called to complain. There was absolutely no customer service throughout, and when we did engage them we were confronted with incompetence. They ruined our special occasion - DO NOT USE THIS COMPANY!!!! In fact they cost me money ;(

Approximate cost: $76

On the 31/11, I Ordered Flowers Online for my Sister and paid a Delivery Fee however the following day I was contacted and advised that in order to deliver they would require an additional $20. I requested that the order be Cancelled and a refund Issued.
On The 2/12, I emailed and received confirmation that the order had been Cancelled and A refund issued that would take up to a week. A Week passed so I emailed requesting an update - No Response.
I Called today 13/12 to discover that a refund had not yet been processed. They had no excuses but have apparently processed now so I wait a further week to see.

Approximate cost: $70

Dear Kacie,
I would like to thank you and the flower company team for your effortts and great customer service.
our client has recievied her flowers and she is very happy. the flowers not similiar to what i orderd but it looks decent and its fine with me, considering where our client live and not easy to find florist who would like to delivery to her place.
thank you once again for your help and efforts , send my regards and thank you to the florist as well. Hope to use the flower sales/flower company service in another occasion.
thanks and kind regards.

Approximate cost: $100

Awful experience, so disappointed. I ordered a large flower arrangement with balloon for a special birthday for a friend who has had a very tough year. Despite ordering 3 days before her birthday and payment taken from my bank account nothing turned up. 4 days after the event I was told that due to a hitch at the florist they were not delivered. Apparently due to fair trade Australia they could only refund or send late flowers but not both. Disgraceful. $87 kick In The teeth.

Approximate cost: $87

As a first time customer, I was very disappointed that my delivery was a day earlier than requested. I wrote to the help desk for an explanation last week, and so far have not received a satisfactory response other than that it's under investigation.

Approximate cost: $70

Hi

I got an email saying would I like to review I click the link it doesn't work.
Here is my review
Shocking company to deal with,
guaranteed same day delivery NO
picture as same what was delivered NO
good to deal with NO
Inexpensive NO

I was told they would arrive on the same day as I had sent the order in before 2pm they weren't I was then told to make up for the mistake the florist would make it bigger I asked my sister to send me a picture of what it looked like and it was disappointingly pathetic. On your website it said roses...there was no roses
I thought it was easy and hassle free to do online but no I was wrong there too I will not be using or recommending you.

Should you wish to call my name is Emily parry
Order number is 1200012819

I would definitely NOT recommend this Company to ANYONE. Ripped off bigtime! What I ordered was NOTHING like what was sent...and the Balloon that I requested and paid $15 for, was not even included in the delivery! I have spoken to numerous people at The Flower Company, and have been told that what was delivered comes under their industry standards for substitutions as seen in their terms and conditions...what a crock!!! They also told me they would refund me the $15, that was a week ago, and STILL no refund.

Approximate cost: $120

Placed an order to a specific identified location. All approved. The next day I received a call saying that the price for delivery to that location was an additional $15. False advertising. Cancelled the order.

I ordered birthday flowers for a friend one week out from occasion and looked forward to delivery, utilising the website and paying full price. On the day of delivery, no flowers delivered - and on inquiry - apparently an e-mail was set requesting extra money for delivery (not requested at payment). On paying this amount and requesting delivery the next day by A.M., still no delivery. Afternoon inquiry suggested A.M. delivery is not guaranteed. Flowers and chocolates finally delivered but value for money for flowers poor. I won't be using The Flower Company again.

Approximate cost: $120

I orded flowers for my sister in Perth online it was so easy. They arrived on time and she was thrilled with them. Only problem I had was which ones to order. Would definitely recommend to everyone who likes to give and send flowers and gifts !!!!!

Fruit basket was great value, fresh and delivered same day. Very happy with the price and free delivery!

Approximate cost: $75

I ordered a flower arrangement in HK to send to my best friend in Sydney. They delivered the next day on time and the flowers were beautiful and fresh. I found the cost reasonable with good free delivery service. Will definitely order from them again.

I ordered these flowers from Scotland to be sent to my daughter in a remote part of Australia. I was very happy with the service and my daughter put a picture of the flowers up on Facebook so we got to see them as well. Thank you very much from Bonnie Scotland.

The flowers arrived on time and were beautiful.
I placed the order on-line as I live in Guernsey, Channel Islands. Just found your company using a Google search. I will definitely use you again next time I want to send flowers to someone in Australia.

Approximate cost: $80

The flowers were on time and really what was described, even came with some in-opened flowers meaning they lasted longer.
The cost is so much cheaper than most with no compromise on quality. I'll definitely be returning again!

Approximate cost: $70

I searched for flowers to send to a friend in the Martyr Hospital Newcastle. They were the most inexpensive but had the same quality of displays as more expensive florists I saw online.

I will be a returning customer

excellent service, and delivery. very happy that the flowers purchased were exactly what i ordered

Approximate cost: $62

Hello
We are just writing to thank you for the lovely arrangement of flowers you
delivered for us to our aunty's funeral.
The arrangement looked even better than the picture and looked really nice
amongst the other flower arrangements.
We would not have any hesitation in using you again and have bookmarked
your website should we need your services again.
Thanking you once again.
Kind regards
Ken and Adele

Approximate cost: $100

My mother never received her flowers on the anniversary of my fathers passing. Though not totally the flower company's fault - the florist had changed hands and no communication had been sent. I was assured by the flower company that my mother would be called and an upgraded bunch would be sent the next day, but this did not happen. Despite sending emails to contact me I still had to call. The flower company did refund me in full within a few days.

Approximate cost: $75

My niece was beyond happy when they arrived so I am very happy. They were super fresh and beautiful.

Approximate cost: $100