Order not even dispatched after more than 3 weeks

We have left several msg's, no one calls back. It is just not a priority for them. Tried calling the store, left msg via Facebook, lodged query via the website

Massive issue with an order? Reference ID: 31T741567M9031535
Order Number: 107390214
Order Type: Delivery
Order Date: 24/11/2021
We have been following up several times and unable to track this and not sure what happened to our order

Approximate cost: $510

They have great and very helpful service, no matter what you are looking for. I bought there many items over years...they are all of good quality and they come with a good price too, as good guys sell for less when you pay with cash...their employees are really helpful in choosing items that I really need...I bought there laptop, DVD camera, 2 printers, washing machine, blue ray, fridge and many other items over years, and never had a problem with any of them...they also offer extra warranty for valuables in case something goes wrong and you pay some extra cash for it, but it is worth it...they also offer to their members special (private) sales few times a year- notice in mailbox...I moved from their area 9 mths ago but keep comming back to them when I need to buy something...