4 reviews about The Good Guys

verified email - 20 May 2017

Terrible service! Bought a dishwasher for my rental property over the phone was assured by the salesperson that they had 3 in stock. Arranged with my access with my tenants, and when my plumber turned up to pick up the dishwasher they told him they had sold out. That cost $120 call out fee! Took 9 phone calls to get onto some one in white goods, got left on hold and hung up on 3 times. Had to install a white model which was cheaper but in stock. Then had issues with the machine, 4 phone calls later spoke to a manager, and was told my plumber had probably installed it wrong and I would have to pay a call out fee for their service people to look at it. Then had to chase my refund on the cheaper model which apparently has to go through head office!
Would give negative rating if possible!

Approximate cost: $430

verified email - 17 Jul 2012

We have bought all our electrical goods from here and never been let down. Even after checking prices at other stores, they would always be the cheapest or beat any other prices. The staff are very friendly and helpful and it is an easy checkout process. You don't have to pay cash to get the best price (credit card is fine). I would recommend this to anyone looking for great service at the best price.

verified email - 04 Mar 2012

My fiance and I are currently looking for a new freestanding oven. We visited the good guys last week and their prices compared to those online. We also had a friendly salesman, who explained the differences between each and was well informed. Will be buying our oven from them.

verified email - 18 Oct 2009

The business stands by their motto "pay cash, pay less". Customer service has always been first class with each salesperson knowing the product very well. Salepersons are able to explain pro's and con's of each individual brand. They are also prepaired to give written quotes and allow you to shop around and compare

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