This is only a rating for the bistro because we didn't stay at the hotel. We ate dinner here on a Tuesday night and it wasn't anywhere near peak season so it wasn't busy in the slightest. It took a good half hour for our food to come out and we certainly didn't order anything that could be considered difficult to prepare. The garlic bread came out after the meal which we found very odd and after complaining it was cold all they did was take it away and stick it back in the oven on high for a couple of minutes so it came back out slightly burnt and still cold in the middle. Overall we were very disappointed. The staff were very rude. At one point after spending a few minutes being ignored by staff walking past to ask when our food was actually going to arrive I went to find someone and was essentially told shut up and wait. And the mains weren't worth waiting for at all!