1 review about The Mobile Masters Baldivis

verified email - 02 May 2024

Get your device repaired anywhere, but here!

I wish I had read their 1 Star Google reviews before engaging them to do a simply screen replacement. The experience has been the worst customer service I have ever received in my lifetime. 0 for communication, 0 for callbacks, 0 for quality of work and 0 for ethics. If you need a phone repair or screen replaced, please use someone else, anyone else.
They quoted $395, but then charged $450. My $1800 Oppo phone was damaged by them during the repair. The new screen was coming away from the housing at pick up, the glass back had a new 10c size piece hole missing, the flash was now not working, and the fingerprint sensor no longer worked. Long story short, after agreeing to rectify the issues, 3 months went on with no communication from TMM and me following up each time and getting a different story, until finally they said they cannot get a replacement back and then they cut off communication. Mind boggling how they continue to trade.

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