Happy Customers Program
Business details
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1/12 Metro Crt, Newcastle NSW 2300
- (02)6171... Click to show
- Visit our website
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Payment methodsCheque, Cash or Credit Card
ABN: 84 106 001 932
Services
Roofing
Gas Fittings
Toilet Repairs
Leaking Taps
Burst Pipes
Blocked Drains
Emergency Plumbing
Hot Water Systems
Solar
Gas
Electric
Heat Pump
Instantaneous
Maintenance & Installs
Fast Replacement & Repair
Electricians
Power Points
Data Points
New Installs
Renovations
Energy Saving Lighting
Fire & Security Systems
Safety Devices & Switches
CCTV
Water Jetting
Blocked Drains
Relining or Patching
Replacement and Excavation
Opening hours
On call 24 hours
On call 24 hours
On call 24 hours
On call 24 hours
On call 24 hours
On call 24 hours
On call 24 hours
On call 24 hours
Credentials
Service awards
About us
Professional Plumbers & Electricians at your service! Servicing Newcastle, Canberra, Central Co ...
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Reviews (218)
Write a reviewBen attended my house on Tuesday evening to replace batteries for the hot water service - he was a credit to the company he works for - very polite, extremely helpful and finished the job in a timely - truly impressed - excellent plus for Ben. Many thanks - Julia
Mostly OK, service delayed several times because of staff unavailability and ordered materials. Incorrect roofing panel delivered.
Approximate cost: $660
Plumber turned up promptly i a time of real need for us, we had a blocked toilet on the day before my fathers funeral, with family about to arrive to stay over.
Carl was very professional and friendly. He didn't mind my cat supervising his work. My toilet now works perfectly.
Both times we have used this business they have been prompt and professional Cameron was very polite and explained everything that was going on so we could understand we were extremely happy
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Not recommended at the moment. They're having trouble getting electricians even though we signed up and paid for their VIP service. My experience is that they have challenges following through from the initial phone calls to appointments and proactive following through of concerns. We had to chase appointments over a period of months. We had two of their electricians visit to assess in order to allocate time for the next visit to conduct the work. It went very quiet after that. We eventually cancelled out VIP membership and went elsewhere and got the work done in one week. I wish them the best in the future of their business as I know it can be challenging in a busy market.
I booked the plumber for saturday morning and he phoned and was here on time (actually slightly before time). Found Sean to be courteous, helpful and professional. Communicated what needed to be done and how much it would cost. Checked all components on hot water heater and told me it was OK and was a supply problem. Rang Ausgrid for me and booked them to look at their equipment.
Oct 11 2017: final update about these appalling shonks before I put all this behind me. They finally got back to me and verified my membership cancelation. As for "conducting a review" that's come to nothing, just a stalling tactic.
Bottom line: do not under any circumstances have anything to do with this company.
end update
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I feel rather ashamed (not to mention ripped off) [Retracted inflammatory comment]. A tap needed replacing (hot and cold together, so a bit tricky). The guy from The Plumbing & Electrical Doctor comes around and quotes $598 including $199 membership, or even more (ie over $600) without membership. Then goes through a rigmarole we've all seen on telly (though usually involving used a car salesman): he knocks $100 off, saying he might get in trouble with the boss for this but he'll wear it. I kind of rolled my eyes at that, but I needed this done today. These taps probably cost a bit, I thought. And if I'd refused, of course there would have been a call-out fee.
So I became a member, it took him 10 minutes to install; I paid $499.
Then I googled the tap and it retails for $59.95.
In addition, there’s a clause in the one-year membership form stipulating that if you don’t want it to roll into the next year (at $100 per year) you have to cancel it more than a month before the end of the first year! I doubt this can actually be legal. Anyway, I’ve emailed them cancelling it, as there is no way on earth I’ll use this bunch again, even at “membership” prices.
Amazing really. Live and learn. (I don't yet know about the quality so have given it 3 stars.)
Update: now I've seen the other reviews, below. Wish I'd read them before contacting this bunch! And yes, as with some other customers, this guy tried to sell me all sorts of other work, the water tank was getting dangerous, water pressure too high, etc.
Update on 9 October. Have cancelled membership for next year with them in writing four times (by email, online form and Twitter) but am unable to get acknowledgement from them. I fear them taking $100 from credit card in a year's time, and all the rigmarole involved in trying to get it back.
Approximate cost: $500
Nah, we had shut-off taps installed several years ago. I know he didn't replace them because he didn't turn the water off outside.
Thanks for the feedback pedrob. We will check this as part of our review and provide you with an update shortly.
Scanning the activity in reviews below, I'm not holding out much hope.
I reckon as he was here for 30-40 minutes (much of which was which was spent wasting my time talking bullshit about membership blaah blaah - oh and I've removed the advertising sticker he put on our water tank) plus a $60 part, a charge of $250 would be more than generous to you. So a $250 refund would be nice. Your business model seems to have been learnt in Nigerian scam school: trap the customer into throwing good money after bad.
Speaking of which, I've emailed twice about this with no response: I'm giving you 12 months notice that I won't be renewing my "membership" next year. Can you please acknowledge receipt?
They are doing a rip off business in market
They quoted me to fix the hot water around $700.00 and they can't fix the problem they asked me to change the whole hot water system which cost me more than $2000
The got a local plumber he fixed it with $190 dollars
The plumbing doctor are really worst in market and worst in service as well
Hi Anil,
Thank you for your review and we apologise that our service did not meet your expectations. Having performed a review of the the job attended at property we can see that all the correct steps were taken to ensure that you were provided with the best options to resolve your issue. One was to provide you with an effective and safe repair, the second was for a full replacement of the unit.
We can see that you chose to proceed with just the repair, but upon carrying out the repair an assessment was made that this would not be the best long term solution for you and it was recommended that a replacement be made instead. We can see that you did not accept this recommendation put forward to you, and no payment was taken for the work carried out.
We are happy that you were able to find a resolution that suited your needs from another supplier, and wish you all the best for the future.
Warmest Regards,
The Plumbing and Electrical Doctor.
Who ever wrote this it's my reply please read carefully
As I am not saying which option I choose
The service what you provide is what I am talking about
You gave a quote for repair as 715 dollars and I asked to go ahead and repair but you guys come back and say " no we can't repair it "
Then what is the point of paying you guys 49 dollars and getting the quote
I asked this question to the plumber and then I called another plumber he just took 190 dollars and fixed the problem and said it wasn't a major problem
That's the point I am saying ur ripping off the customers and you guys are not employing professionals
Thank you for you reply Anil.
We are not able to comment on the repair offered to you by the third party, only on the work that we offered, which included the recommended safe repair. It was then determined when trying to carry out this repair that it was not the best option provided, and as such work was ceased and the recommendation given to replace the unit.
Our $49 travel charge covers the cost of getting a technician to your property to provide you with the best options on how to complete the required work. Because all our workmanship is covered by lifetime guarantees, it means our tradespeople make the best recommendations, and don't look for a cheap and easy fix, as in the long run this is rarely the best solution.
We respect your decision not to proceed with the secondary recommendation and you were not charged for the work that we commenced but did not complete. We hope that the repair you have been provided with meets your needs.
Warmest Regards,
The Plumbing and Electrical Doctor.
Pity I didn't read the reviews before I booked them. I called them as I had two leaking hot water taps in my bathroom and a leaking mixer. Was told that to quote it would be $49, no problem with that. The plumber was polite, called before he was coming, no problem with that either. What I have a problem with is being charged $1359 and some change. As he was doing the work he was giving estimates was told $199 to become a member, "which would pay for itself for the service that was needed". Was told $500 - $600 to replace the taps, which weren't replace, but perhaps the spindles were. Was told $163 to do an acid wash in our ensuite. So not sure why we were charged so much. Asked for an itemised account and was told they didn't do that. I have asked for some of my money back, so will be interesting to see what happens from here. Absolutely will not use these people again.
Hi Debbie,
Thank you for bringing this to our attention and we sincerely apologise that our service did not meet your expectations. We absolutely can provide detailed descriptions of the work performed at your property. If you have not received this yet then please call our office so that we can look in to it for you.
Depending on the work being carried out, often the cost of the membership ($199) is offset by the savings received for the work carried out. If the technician has recommended this then it is likely that the saving would have exceeded $199 which is why it was offered to you.
Warmest Regards,
The Plumbing and Electrical Doctor.
Avoid this business. They function in a very peculiar way. First contact by phone is via a call centre (I assume overseas), and information re probable cost is not clearly provided. Their rates turn out to be extortionate, and designed to pressure the consumer into joining 'a club', which appears in turn designed to secure further business (eg they provide a multiplicity of 'inspections' and 'checks', which will doubtless then generate the need for further expenditure). We were told (after the job, which took about 10 minutes, and required no new parts) that we'd be charged $370, unless we joined their 'club' - which cost $199. Looking back, we should have demanded to know the cost before the job was done, but we are used to dealing with ethical businesses and tradespeople. Throughout the visit, attempts were made to upsell us further services. The experience has left a very sour taste in my mouth, and I would never use this business again.
Approximate cost: $370
Hi Katrina,
Firstly thank you for your feedback and we apologise that it has taken so long to respond to your post.
Customers of our business benefit from fixed up front pricing prior to any commencement of work. This allows the customer to know exactly what they will be paying before they accept. For us to be able to deliver this service though, it does necessitate one of our tradespeople attending site to see what it is they are providing a price on. This is why are CSR's are not able to give a price over the phone, simply because they do not know what the price will be.
From reading your comments is suggests that you were not provided with a fixed up front price before work commenced. If this is the case then we can appreciate your frustration and would like to investigate the matter further.
The price you state also seems high for the service you have stated so we would like to check this for you as well.
Unfortunately, your user name does not come up in our system so to allow us to follow this up for you it would be appreciated if you can give us a call so we can investigate.
Again, we apologise for any inconvenience and we look forward to hearing from you.
Warmest Regards,
The Plumbing and Electrical Doctor.
Compliment to Brad, wonderful service provided. Love the saying - "how can i make your day better" - following on to make someone elses day better. Great, thorough process. Ensured everything was understood. Above and beyond looking at a tap and advising what can be done. Good quality service
Hi Graeme,
Thanks so much for you review. Your feedback is appreciated by all of our team and we are all so happy to have you as a customer. If there is anything more that we can do for you then just let us know.
Warmest Regards,
The Plumbing & Electrical Doctor.
Excellent service always on time or calls to extend. Have used company's service on 3 occasions recently and always the same good service and products.
Hi Warren,
Thanks so much for you review. It is great to have you as a customer and we look forward to being of further service to you in the future. Don't hesitate to give us a call if you need anything.
Warmest Regards,
The Plumbing and Electrical Doctor.
Wayne, James & Sean worked in our home last week. They phoned to let us know when they were arriving, were prompt, courteous, friendly, professional, uniformed. We will certainly use the Plumbing & Electrical Doctor again.
Thanks so much for you review Alex. We will certainly pass it on to the team! If there is anything more that we can help you with then please feel free to give us a call. Warmest Regards, The Plumbing & Electrical Doctor.
I would not recommend the Doctor as I was overcharged. I paid $318 to have my one down light installed which took 15 minutes.
I took the matter to Dept. Fair Trading who spoke to the Doctor. The Doctor was not prepared to consider any credit. Seems they can charge what they like and get away with it.
Please be aware folks and don't get overcharged like I did
Approximate cost: $318
Hi Ian,
Thank you for your review and we are very sorry that our technician did not deliver the value to you that we expect from every customer visit.
Unfortunately there was no discount that we were able to apply to the service delivered to you, but as with all our customers we do provide a fixed up-front price to perform the work, and we back up all or workmanship with lifetime guarantees to give you confidence that you are receiving the best service possible.
In addition, by using our services you get the confidence of using company that has been in business in Newcastle for over 13 years, and The Plumbing Doctor brand started in Canberra over 30 years ago. All our tradespeople are licenced and insured, and they receive weekly training on the latest products, systems and customer service.
We run a 24/7 call centre to take your calls if you have an emergency in the middle of the night, and we don't charge any more on weekends as we understand that you can't always be available during the week.
We hope that this value is of benefit to you when using our service, as the last thing we want is to feel that you overpaid.
If there is anything else that we can help you with, then please feel free to give us a call.
Warmest Regards,
The Plumbing & Electrical Doctor.
John phoned to let us know when he would arrive so no sitting around all day waiting. He was very professional and knew exactly what was required to fix our toilet cistern. He also checked our hot water service, meter box and the water pressure which he adjusted to the correct pressure. Friendly and informative. Would certainly recommend to family and friends. Well done John!!!
Hi Anne,
Thank you so much for your review and we are glad that John was able to be of service to you. We will be sure to pass on your feedback and if there is anything more that we can do for you, now or in the future, plumbing or electrical, be sure to let us know!
Warmest Regards,
The Plumbing & Electrical Doctor.
Kane was just recently at our place to have a look and replace some of our power points, he was very friendly, professional and more than happy to walk around our big house checking all the wires to ensure they were safe. He replaced 5 different power points and 3 light globes for us within an hour. Very happy with his service and we will definitely be calling him back again if need be, and recommending him to our friends and family.
Approximate cost: $250
Hi Emily, thank you so much for your review. We are so glad that Kaine was able to be of service to you. If there is anything more that we can do for you then be sure to give us a call. Warmest Regards, The Plumbing & Electrical Doctor.
Arrived at the appointed time, uniformed, polite, informative and professional. I will be using them again.
Thanks so much for your review Peter.
We are very glad that you enjoyed our service. If there is anything else we can do for you now or in the future then just give us a call.
Warmest Regards,
The Plumbing & Electrical Doctor.
My electrical service was a total rip off!
Itemised : Replace 1x GPO wall socket, value <$10, with 5 minutes work. $198.00, plus some other work
Also, after 4 requests, have not issued a GST invoice / receipt!
Approximate cost: $200
Hi Clive,
Thank you for your feedback and we apologise if our pricing did not meet your expectations.
All our tradespeople are qualified, licensed and insured to perform work on our customers properties. As a company, we back all our tradespeoples work with lifetime workmanship guarantees on top of any manufacturers warranties. We off all our customers a courtesy check up at the time of booking and when the technician gets to site (this month the check up is on the households Smoke Alarms, Surge Protectors and USB power outlets to make sure they are all operating correctly).
We do apologise if you have not yet received an itemisation of your invoice. We have reviewed your request and escalated it for completion today. If there is anything more that we can help you with then please feel free to give us a call.
Warmest Regards,
The Plumbing & Electrical Doctor.
These people are charging a call out fee but it's really a fee to quote as they have no intention of actually doing the work on the day. That's if they turn up at all. Messed around twice and I was left $49 out of pocket for nothing. Quote was so high $900 and I had work completed by another company for $200.
If you are going to charge a travel fee then that should be clearly stated, especially when your technicians are not going to do any work at the time they visit. They are just there to quote and that should be made clear at the time of booking. This practice is extremely misleading and deceptive work practice. A courtesy safety inspection was not offered at the time your technician was there.
Absolutely agree with you Karen.
If you feel that they travel fee was not communicated to you at the time of booking then we definitely need to investigate it for you. We record all our calls for training so if you can please call us and let us know your address then we will look in to this further.
Likewise, our tradespeople should only put off completing the work if there was a reason that they could not complete the job on the day. Again, we would be happy to investigate this for you.
Warmest Regards,
The Plumbing & Electrical Doctor.
As you failed to do any work on the initial appointment as your technician "didn't have time to do the job then" even though I explained in detail what was needed and you failed to attend at the rescheduled appointment, refund my money as a good will gesture. I requested this but was told no.
Have had a number of jobs done by the company and have always found them professional and willing to give pros and cons on work to be done. Have followed their advice and have no complants. Appreciate their reliability and contact before arriving to commence work
Thank you so much for the positive recommendation Gail. We love having you as a customer!
good service but my existing heat pump water heater was not going to go anymore .
Reliable appointments and information.
Thank you for your review John. We were happy to be of assistance to you. Have a great weekend! The Plumbing & Electrical Doctor.
I arranged for an Electrician to come out and quote to replace one existing power point. First of all he did an "audit" and said that the power board was "unsafe". Said I need to upgrade to include safety switches even though I told him they (RCD) were already installed on the two power points which were at the beginning of the circuits. He proceeded to prepare a written quote and came back after about 10 mins with over $250!! to replace the power point and pushed this Annual Membership for discounted services. The prices were extremely excessive ( compared to numerous quotes I obtained subsequently from other regular Electricians for the power point). He was confused trying to explain the prices to me and I was even more so. They seem to focus on upselling at ridiculous prices so that you purchase the Membership. You are still requires to pay the call out fee of $49 even though you don't accept their ridiculous quote which he didn't even bother to give to me - which is why I cannot quote the exact prices given. I would not recommend this Company. Use your local friendly Electricians who will do exactly as you requested at reasonable prices.
Hi Phil,
Firstly, thank you for providing us with feedback of your experience with our service. We are very sorry that you feel that the service provided to you did not meet your expectations.
We offer all our customers a courtesy safety inspection when we go to site. The main reason that we do this is to ensure the safety of our tradespeople while they are on site, as well as the safety of the occupants of the property after our tradesperson leaves.
We do offer memberships to our customers, and we certainly understand that memberships are not for everyone. Our memberships are a reward for loyal customers and often the savings made at the time of the first visit will cover the cost of the membership. Ongoing savings available to members are beneficial, as are the waiving of all travel fees, free quotes, and priority bookings for any future work.
Our goal is to always deliver value above and beyond our competition, and we apologise that you do not feel that this value was delivered.
Again, we thank you for your feedback.
Kindest Regards,
The Plumbing & Electrical Doctor.
Good service. Professional. Had both plumbing and electrical work done in the same week. Will likely use them again.
Thank you so much for your feedback Karen.
We were happy to be of service to you and we look forward to hearing from you again in the future should you need us.
Kindest Regards,
The Plumbing & Electrical Doctor.
I was not happy after calling electrician on a Friday for a tripping switch, cost $524 to replace an outdoor power socket, of which over $200 was to find the fault (we had more or less done that before he got here and took him less than 5mins. That evening the next switch on powerboard was tripping and arc-ing. Called them back but couldn't come till Monday and then he tried to tell me it was a faulty light switch. The light he was turning on was an outside light he couldn't see was working!
Anyway, turned out he had linked the replacement outdoor power socket to the wrong fuse on the power-board.
I was not left with a copy of the work sheet/invoice, but was left feeling rather uncomfortable about how competent the serviceman was, our house had been left unsafe, and ripped off as well. Won't call them again.
Hi Margaret,
Firstly we would like to thank you for bringing this to our attention. Our customers safety is always at the front of our mind whenever our trades people are completing work, so your feedback does deeply concern us. We would like to be able to investigate this issue for you further so that we can identify if training is needed for our electrician, as well as to cover any concerns you have in regards to our pricing.
If you have the time we would appreciate it if you can contact our customer service team on 13 10 91 and let them know your information.
We are very sorry for this poor experience and we will do what we can to get to the bottom of this for you.
Kindest Regards,
The Plumbing & Electrical Doctor.
Unfortunately I am unable to give negative stars. Absolutely disgusted with the price quoted to replace hot water system for my daughter's elderly father-in-law @ Buff Point on Central Coast on Tuesday 13/9/16. He was quoted > $3000 to replace hws. Also quoted $300+ to fix tap at water meter which is a free service from local council. Lucky my son-in-law rang my husband (who happens to be a plumbing inspector and licensed plumber to boot) who organised another plumber to come out. Hot water service has now been replaced $1300 including gst and labour and he fixed the leaking tap in the kitchen. Also tap at meter has been replaced at no cost. These people are taking advantage of the elderly and vulnerable who often have no-one to advise or help them. No comment back from this company could ever convince me to recommend them to anyone.
Hi Toni,
Many thanks for your feedback and we do apologies that you feel the service that was offered did not meet your expectations. While we can't comment on the pricing of others, we do provide all our customers with up front pricing, and ensure that all our work is delivered to a premium standard including lifetime workmanship guarantees and extended warranty periods.
In regards to the tap replacement, your feedback does concern us and we would be more than happy to look in to this for the customer. We offer all our members the free installation of a anti leak tap when we are on site, and our technicians should always recommend that the customer contact their local water authority when they have any issues with their water meter. Please ask the customer to contact us by email ([email protected]) or phone (13 10 91) so we can look in to this further.
Kindest Regards,
The Plumbing & Electrical Doctor.
Work was very professional. Waiting time was minimal compared to other companies. Costs were given before work began and there were several phone calls to let you know exactly when they would be there. The technicians were so friendly and helpful and the latest was amazing the way he handled an emergency situation involving an ambulance for me.
Hi Jan,
Thank you so much for your feedback. We have already shared with the technician involved the gratitude that you have passed on and we hope everything is well for you.
If there is anything that we can assist you with in the future then please give us a call.
Kindest Regards,
The Plumbing & Electrical Doctor.
Very overpriced service. I wanted to replace four light fittings in the house before we move out (that we had bought already). Quoted price was $760 and replacing a $15 transformer would cost $240. Replacing a globe in an outside light was an extra $225! They pushed their annual membership hard and wanted to put their advertising stickers on everything as well. Needless to say I went with a normal sparky that charged $95/hour for this one and a half hour job.
Hi Scott,
Many thanks for your feedback and we do apologise if you feel our pricing was not in line with the work requested. So that we can ensure that the pricing that you were provided was accurate, can you please contact our office when you get a chance? From what you are saying, the price does sound high, so we need to check what was included in the pricing to make sure you would have been getting the full value of our service.
Kindest Regards,
The Plumbing & Electrical Doctor.
The bottom line is this company, whilst their customer service is brilliant, the fact is they are just too expensive. We were quoted over $600 to install a 2 heater bathroom light and fan combo. $400 for a single GPO. We had the bathroom completed for $170.00. As a retirement village resident I believe we were nearly taken for a ride. So make sure you get a second or third quote.
Approximate cost: $1200
Hi Paul and thank you so much for your feedback.
We know that we aren't always going to be the lowest price, but we get a lot of feedback from our customers about how much they love our service. That is because we go out of our way to deliver a premium service to our customers. Things like our courtesy inspections, upfront pricing, our lifetime workmanship guarantees, and that we don't charge more on weekends. They are all things that we do to make sure we are providing our customers with a better service.
We are happy to review the pricing that our technician has given you to ensure that it is accurate. Please contact our office on 13 10 91 so we can take a look and make sure that it was fair for the work you requested. In saying that, the price you have given of $170.00 does sound very low for the work that you have noted.
If there is anything more that we can help you with then please give us a call.
Kindest Regards,
The Plumbing & Electrical Doctor.
