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“We make customer
service a priority”

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26 reviews about The Plumbing & Electrical Doctor

13 Jan 2017

Julie.
I was in a jam and needed a plumber just before Christmas and they were very pronto. They were very quick in completing the job and even put the lawn back into place around the pipe.
Would recommend them.

Hi Julie,

We are so happy that we are able to get you out of a bind. We are always to happy to help when a customer is in need. If you would like anything else from us, be it plumbing, electrical or air conditioning then please just give us a call.

Kindest Regards,
The Plumbing and Electrical Doctor.

11 Jan 2017

Ben did a great job in fixing the plumbing problem. He was a very nice, young man who explained what needed to be done. He left everything completely tidy. I would not hesitate to ask for him again. Thank you.

Hi Dana,

Thank you so much for your feedback on Ben. It really is appreciated and we will let him know what a great job that he did.

If there is anything more that we can help you with then please don't hesitate to give us a call.

Kindest Regards,
The Plumbing & Electrical Doctor.

09 Jan 2017

james the professional who sorted my problem, as polite, knowledgable, and concise with his information, yet thorough with his inspection and remedy of the issue

Hi Neil,

Thank you so much for your review - it is greatly appreciated. We will be sure to let James know what a great job he did for you.

If there is anything more that we can assist you with then just give us a call.

Kindest Regards,
The Plumbing & Electrical Doctor.

verified email - 09 Jan 2017

Over several visits,and for entirely different reasons,we had Blake,Josh and Jake here to do various repairs and improvements.All did a fantastic job and were courteous,reliable and trustworthy.

Hi Barry,

Thank you so much for your positive feedback. It really is appreciated. We look forward to being of service to you again in the future should you need us.

Kindest Regards,
The Plumbing & Electrical Doctor.

verified email - 05 Jan 2017

Very very responsive, although very very busy they made time to help me out with my hot water, they could not help enough, I HIGHLY RECOMMEND THEM

Thank you so much for you kind feedback Noel. We were very happy to assist you and glad we got your hot water back up and running for you. If there is anything else you need now or in the future just give us a call.

Kindest Regards,
The Plumbing & Electrical Doctor.

05 Jan 2017

Since choosing to use The Plumbing Doctor I have found the service polite and friendly, the job well done leaving no mess and all done within two days. Many thanks.

Thank you so much for your review MMM. We are happy to be of service to you and we look forward to being able to assist you in the future should you need us.

Kindest Regards,
The Plumbing and Electrical Doctor.

verified email - 03 Jan 2017

Josh was very professional in everything that was expected of him and more. His work ethic and customer care should be commended.

Hi Tony,

Thank you so much for your positive feedback. We will be sure to let Josh know what a great job he did. If there is anything more that we can help you with then please don't hesitate to give us a call.

Kindest Regards,
The Plumbing & Electrical Doctor.

verified email - 22 Nov 2016

I would not recommend this firm for electrical work. The attending technician appeared to be inexperienced.

First up, he was unable to answer or give me any assurance about an electrical question I had.

Then, he had no idea on how to hang a new ceiling pendant until I showed him how the old one was attached.

My chief reason for the call was to have two lights mounted over the bed. He was not prepared to drop a cable down the wall cavity, choosing rather to take the cables across to the new position. Unfortunately, the second bed lamp hit a stud and rather than attach it properly, he chose to put a machine screw into the drywall until it hit the stud, rather than use an appropriate wood screw. The light fell off the wall the first time it was bumped.

Then he said he couldn't wire the indicator LED to the switch for that light, saying he didn't have a neutral, in spite of the leaflet directions describing how this would be done. I had to convince him to wire the LED across the switch, as specified in the instructions as an alternative.

A fourth switch plate over the dressing table was not fitted properly to the wall, left crooked and leaving a gap. He didn't assemble the switch bezel correctly, so that once turned on (press-button) it could not be turned off. If turned off by removing the dress plate, pressing the switch, then replacing it, it could not be turned on.

The cost of this work was $1800, for one and a half hours on the job.

Hi Keith,

Firstly, thank you so much for bringing this to our attention. This certainly does not sound like the level of work or expertise that we expect from our tradespeople. Fortunately, we do back all of our work up with lifetime workmanship guarantees and we are more than happy to send another technician out to your property to address this for you. Unfortunately we don't have any 'Keith J's' in our database for the ACT so we would need you to give our office a call so that we can find your account. Please give us a call on 13 10 91.

We are very sorry for any inconvenience caused, but we will get to the bottom of this for you.

Kindest Regards,
The Plumbing & Electrical Doctor.

verified email - 10 Jun 2016

I was very pleased with the service that I received.

Firstly, when I mentioned that I had interstate guests visiting, you were able to arrange for a quicker appointment on the same day rather than within 2 days, which was very much appreciated.

I was told that someone would make contact with me between 2pm and 5pm. I received a phone call at 205pm and the gentleman was very polite and came when he said he would.

My husband is currently in hospital and, with interstate visitors as well, it was a great relief not to have to wait about or wonder all day what time or when the plumber would arrive.

The plumber who attended to my plumbing problem was polite and helpful, he came inside on one occasion and was thoughtful enough to check the cleanliness of his boots before he entered. He also cleaned up after himself so that there was no trace of him having done the work required to unblock the drain.

I have no hesitation in recommending your services to others, and will keep you in mind should there be any future problems.

We are so happy that we were able to be of service to you Diana. If there is anything more that we can assist you with then please don't hesitate to give us a call.

Kindest Regards,
The Plumbing & Electrical Doctor.

verified email - 21 Apr 2016

We had The Plumbing & Electrical Doctor out this week to fix several problems at our property in Fletcher.

I was very satisfied with the customer service provided on the phones, and extremely satisfied with the behaviour, attitude and manners of the 3 technicians that attended our property - Toby, Blake and Blake.

All 3 had exemplary customer service skills, manners and behaviour.

I would have no hesitation recommending your firm to family and friends.

Approximate cost: $2100

Hi Wesley,

Thanks for your fantastic review - we were so happy to be of service to you.

If there is anything we can do for you in the future you know where to find us!

Kindest Regards,
The Plumbing & Electrical Doctor.

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