The Rapid Wrench Melbourne

5.0
based on 527 reviews

Customer Approved
“We make customer
service a priority”

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527 reviews about The Rapid Wrench Melbourne

09 Jul 2015

The Rapid Wrench was awesome, at short notice, to help out with some repair and maintenance of our fleet (60+) of bikes and get them up to an acceptable standard to run outdoor programs around Victoria. Mike has a wealth of knowledge, was happy to explain and provide a full run down of his servicing and our clients comments how well the bikes performed throughout the week.
Will definitely be calling The Rapid Wrench again!

Hi Chris,
Thanks for leaving a review. Im glad you have enjoyed the service. Looking forward to coming out to your warehouse again.
Cheers,
Michael

verified email - 18 Jun 2015

Emailed Mike after getting a ridiculous quote from my local shop... Wasn't sure about the whole "mobile bike mechanic" idea but after meeting mike & going through what work I needed done all my worries were gone... Very professional & A1 service... Never again will I take my bike to a shop... He's got a new life customer here..

verified email - 05 Jun 2015

Was a committed customer of a bike store, but tried Mike because he came to me, which was really convenient. Was I glad I did !

I took the bike for a ride this morning (service was yesterday) and the gear changes have never been smoother. Mike pointed out a few necessary repairs and, best of all, I felt that I got great value for the price he charged. So...
1. Great service
2. Great technical skill
3. Great value
4. Really pleasant to deal with (bonus)

This makes me a committed Rapid Wrench user from now on.

Hi John,
Thanks for telling us about your pleasant experience. I look forward to working with you again!
Cheers,
Michael

verified email - 21 May 2015

Very impressed with Michael's service! Rapid response, ease of getting the work completed at home and from a friendly and highly knowledgable guy. Very highly recommended!

Hi Jeremy,
Thanks so much for leaving your review for others to see. I look forward to meeting you again.
Cheers, Michael

20 May 2015

Absolutely fantastic service. I contacted Mike in the evening and he was at my work the next day, on time as promised. He worked on my bike for several hours and returned it better than new. I'm actually loving riding it again!
I really doubt I'd ever take my bike into a shop again for servicing. This option was so convienient and reasonably priced.
Thanks!

Approximate cost: $240

verified email - 19 May 2015

The Rapid Wrench will have my business for as long as I have a bike, I was that impressed.
Mike spent hours on 2 bikes going over everything in detail. The price will hands down beat any shop, and he comes to you! His customer service is unheard of these days, he was on time and nothing was too much trouble. There were things Mike picked up that major reputable bike stores had overlooked or couldn't be bothered with.
I'm never going back to a bike shop for a service again!
Thanks again Mike.

verified email - 19 May 2015

Prompt and efficient service. Mike is also an excellent communicator which allowed me to get my bike services during working hours with absolutely zero hassles. I found the pricing very reasonable and am very happy with the quality of the parts installed and service provided.

I'll definitely be asking Mike to service my bike moving forward.

17 May 2015

I met Mike riding downhill at Mt. Buller and soon after organised him to fix a few problems with my Yeti 303wc back in Melbourne. He went out of his way to fit me in and had multiple spokes replaced, wheels trued and gears fixed in record time to get me riding in time for the weekend.

The only other mechanic I trust with my bikes in Melbourne apart from Mike takes me 30-45mins to drive to so having a quality mechanic who will be flexible with times and come to your home/office is such a relief.

Last week I called Mike to organise a time to do a hydraulic brake bleed and fox fork service for my gf's mountain bike. He asked me what time would suit and arrived exactly on time and did everything perfectly and charged a cheaper rate than any bike shop I've come across.

Talking to Mike it's obvious he loves bikes and owns and races downhill, cross country, road, trials and even motorbikes. The only mechanics I trust with suspension either work on or ride motorbikes.

11 May 2015

On time, knowledgable and did a great job on my Rocky Mountain bike. Very happy! Even had the right parts to fix my stuffed rotors. Will be calling again. Cheers! :)

10 May 2015

Great service. Can't recommend RapidWrench highly enough. Made an email enquiry on Saturday morning and by Saturday night we'd exchanged emails a couple of times to clarify exactly what I wanted done and when. He came over on Monday (2 days later), right on time and did a top job. Will definitely be getting him back.

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