Avoid! Avoid! Avoid at any cost!
The most terrible experience I ever had buying furniture! They schedule a delivery time and they never showed up! I called them and they said it was the driver's fault, they scheduled another time which was in 10 days! they 2nd time didn't show up either! when I followed up they only offered a refund! after 18 days waiting for a bed & mattress & sleeping on the floor they just offered a refund!
When I was at the shop to buy the bed & mattress at first, within half an hour I saw 2 other customers who were extremely angry & disappointed. I should have learned from their experience!

Ordered bunk beds 3 weeks ago. Came to pickup and pay balance. Noticed that same bed was cheaper now. Asked for discount to current price. Older sales lady would not discount and was made to pay balance of previous price. Not as bad as previous reviewer, but other places would have discounted just to keep customers happy. Anyways, better shop elsewhere from on.

This has to be one of the most appalling service I have ever received from ANY retail store.

I went into the store and ordered a bed frame and mattress. Paid for delivery for the following weekend. When the delivery was made, the parts that were delivered did not fit the frame - quite obvious as the parts were made for a DIFFERENT size bed frame. Noticing this mistake, I called up their head office and notified them to which I was informed that they would send out someone during the week to collect the incorrect part and deliver the correct part.

Second delivery was of the SAME incorrect part! I asked the delivery guy if this was a mistake and he promptly told me that basically, the correct part was not in stock and I would have to wait.

Being annoyed at this stage, I called up the warehouse to which I was informed by the receptionist that you know - they wouldn't have sent out the wrong part but I even had the delivery guy check and attempt to install the 'correct' part which did NOT fit.

I was told by the warehouse receptionist that I should leave my name and number and someone would call me back in the next couple of days.

Surprise, surprise. No phone call for a week. I had to call THEM up and asked to speak to someone in charge. I was transferred to someone in a different department. I asked for a refund because at this point, I was fed up. If parts are not in stock then you should inform your customers. Not give them the runaround! The lady on the phone informed me that the person who is required to sign the refund cheques was on holidays and she was not sure when they would be back to which I said, "So you don't know when I will get my refund? Why is there only ONE person who can sign these cheques and when they are sick, on holidays etc CUSTOMERS don't get refunds??" And you know what? SHE HUNG UP ON ME.

In the end, I did receive my cheque - a month later. But the service was DISGUSTING. To give a customer a runaround and not take responsibility for a mistake on the shop's behalf is appalling. But to HANG UP on a customer?

NEVER AGAIN SLEEPING GIANT.