The Teddy Bear Shop provides a repair service for soft toys, called MediBear. I have had excellent service from MediBear in the past, but received horrendous service recently.

On 11 November 2012, I dropped off a small soft toy that needed a minor repair. I was quoted $10 and told to expect a phone call in a week. Over six weeks later, there has been no sign of my soft toy, none of my phone calls have been returned, and the MediBear service person, Meg, has given me one excuse after another.

I would not recommend this service to anyone - least of all a parent or grandparent who doesn't want to upset a small child!

Update 16 June 2016 - We had a call today to say that our plush toy was ready to be picked up. Only three and a half years too late!