A german shepherd lying on a mat in the front didn't even lift his head when we walked in, Just like the staff, we wandered around and even waited at the service desk for some assistance. There were no other customers, but one staff member idly chatting on the phone with his feet up and coffee in hand did not even acknowledge us. Disgusted at the lack of service we left, as we got into the car the coffee drinking phone chatter came running out after us, then another 2 staff members appeared from nowhere! There are more than enough tire places situated on a 2k stretch of Burwood Highway keen to attract business and offer good customer service. We wouldn't bother going back.