I went to this hardware store and was pleasantly surprised at how helpful the staff were. I had a list of items I wanted to buy or get prices for and a nice young man walked around the store with me showing me the location of each item and getting prices as necessary. They were able to solve a plumbing problem for me and took an order for an advertised item that had not yet come into stock so I would not miss out on the special. They always have good specials in their catalogues. Perhaps they don't have the enormous range that Bunnings has, but they offer a better level of service and a more personal shopping experience.