I went in to this shop the other day to repair my broken watch. The Lady there was so polite and helped me straight away by explaining the process and how much it would cost. I appreciated the honesty and received my watch back a few days later all fixed and in great working condition! (I went to another watch repair store in West fields before this, and they tried to rip me off) Its a small family owned shop so not so posh, but service was great and results kindly delivered. Very satisfied with my fixed watch and would definitely recommend it! =]