2 reviews about Torrens University

15 Aug 2019

I've finished my Master of Professional Accounting degree in December 2018. I would say reasonably prices for international students (accepting the fact that they are doubled compared to locals). Quality of lectures and lecturers were sometimes questionable, but overall it did the trick.

Approximate cost: $28000

verified email - 24 Sep 2016

The administration of this University is appalling. I am constantly experiencing portal issues that include:
> Not being able to enrol for the next semester because of technical issues
> my portal being 'accidentally and unexplainably' wiped clean... because of technical issues
> not being able to view my grades because the system has changed and students were given no notice of it what so ever
> not being able to get online to access resources... because of technical issues
> being given a timetable online only to find out some of the classes I am arriving for have been cancelled.
> the uni prescribing online textbooks that are written in Malaysia that are not of university standard for 3rd year subjects
> lecturers being unable to access their materials during class is a common problem... because of technical issues.
> it is not uncommon to have days of being unable to get on the internet during class... because of technical issues.

Lecturers are mostly top quality, however their ability to deliver to students is hampered by internal cost saving initiatives that see them:
> being unable to correct inaccurate or false information that is supplied to students via the portal
> not being given access to resources until an hour or minutes before they teach
> not being briefed or trained on how to use classroom technology
> tech support staff not being on campus when real-time issues need fixing, impacting the ability for lecturers to deliver important material
> lecturers for the same subject never being brought together to ensure there is consistency in what is being delivered, what is expected and what is required of assessments.
> poor assessment briefings being provided by lecturers being instructed that it cannot and will not be amended before the trimester is finished.
> no walls between classes so they end up in a shouting war with other lecturers to compete to be heard by their students, and videos are blasting to be heard across screens.

Being incorrectly blocked out of the portal and being unable to access resources is common place, as is being asked to pay for subjects that you don't have to pay for... and being denied important services until administration corrects the matter. Student Services Staff do not have access to a large number of tools that would enable them to correct significant issues like these. Student service staff have been cut back dramatically meaning there are now significantly fewer of them to solve issues, but this is not connected to a drop in students issues needing support. In Trimester 3 for 2016, I am seeing an increase, not a decrease ,in the number of technical and other issues. For example, technical issue prevented me from enrolling for subjects for five days (meaning some classes filled up before I was able to enrol in them), resources are out of date and incorrect, and students and lecturers have had periods of not being able to access the internet on campus. Also, course fees for some international students were increased without notice.
Despite it being illegal to offer incentives for enrolling, international students from particular locations are being targeted with 'scholarships' that provide them with almost 50% off their course fees. Said 'scholarships' are merely an incentive as everyone from those countries gets them. Add on top of this, they are attached to Masters degrees that in reality, have no credibility about them at all and would struggle to pass for an undergraduate degree.
It is my recommendation that if you would like to study a University degree, until this place gets its act together; shop elsewhere.

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