Im 42 years old so have dealt with numerous real estate agents over my lifetime in ballarat and I can tell you I have never been inspired to say anything nice about one before!

I am a renter but I actually get treated with the full respect I only ever imagined was saved for the owners as usually I find it difficult to get call backs, emails answered, repairs done or at the very least communication in regards to the above. this place is genuinely different.

When I first moved into this place a few years ago, the old tenants hadnt communicated any of the problems as they came up because there was a lot that needed attention (little things you dont usually notice until you move in). this is not the real estate agents issue.

I made a list, it was a lot of little things that needed attention but would cost money to repair. Ok, so I didnt get a response to that quickly so i re-submitted a list of 4 - 6, they were attended to, then did the same again and again until it was all done. It took about a year but not one of those items were urgent. They attend to those immediately! This is the only hiccup I ever had with these guys. I imagine this couldve been more the owners reluctance but clear communication in regards to these repairs was not made initially with the big list. From then on, I have had nothing but frequent emails, phone calls or whatever it takes in regards to keeping the house running PERFECTLY! I couldnt be happier and I know that I can rely on them. Their attitude towards my living conditions being ideal makes it easy to hand over my rent money. I get treated so well!

After a few years I have built up a rapport with the lovely staff here, despite that they usually only hear from me when I have work for them! They even let me know when they are acting on something but dont actually have a solution yet. What real estate agents ever does this? I now know the company policy is to treat renters as equals to the owners and I am amazed and astounded by the respect I am given by them. I ve never felt that I can approach a real estate agents office before so easily and be taken seriously. I know that when I am ready to buy I would never look to anyone else, I also frequently recommend these guys to anyone looking for a real estate agent.

And I always get a smile when I go in to see them. This is the icing on the cake, thanks to everyone, its one less stress in my life to know that when I pay my rent, I get what I deserve in return. A beautiful, well looked after house which makes it feel more like a home, thanks for that blessing!