After shopping around for a caesar stone bench we tried to get a quote from TTI Stone. The opening hours are really difficult and you rarely get your phonecalls answered. After getting a very reasonable quote we put in our order. The person I dealt with didn't discuss a deposit but organised someone to come out and do a template of the bench size. Unfortunately they couldn't give us any indication of the time this would be. We organised to be home on this day and noone turned up and our calls were unanswered. We repeated this process again and finally got the template done. After waiting 4 weeks for a phonecall we rang to see where the benchtop was, they told us they hadn't started it because we hadn't paid a deposit. We argued that noone told us there was a deposit, nor did we recieve paperwork, a phonecall or any communcation from them at all. I then had to go to pay the deposit but because of their ridiculous opening times this couldn't be done for another fortnight. All this time, we had no benchtop in our kitchen. Finally once we paid the deposit it took another 4 weeks for the bench top to be ready. Again we went through ridiculous processes to get the bench top installed as noone could give us an indication of time. The receptionist/staff in the store were really rude on the phone and made it sound like it was all our fault when they clearly were not communicating with us. The finished product was fantastic, but the process was far too long and exhausting to bother with again.

Approximate cost: $2700+