Used a voucher for this service. Phoned to make a booking, told that he could not take my booking and gave me another number to call. Took over 2 hours to get through to that number. When making the booking it was very difficult to get a time that I wanted and when a time was agreed upon I was given an email address to confirm my booking by sending them an email!! I was also told to "be on time"
I was standing outside the salon with another customer for my 9am appointment when 9:05 came and went. The owners pulled up and casually hopped out of their car - definately not in a rush. An employee also sauntered up to the shop. We were then told to wait of which I had to wait another 15 min for them to prepare the room and heat the wax up I assume, I admit I was extreamly annoyed considering I was told to be on time and my appointment was now running 20 min late. The other customer that was waiting for treatment was asked to pay for her haircut before she had it! The explination given that if the customer doesn't like their hair they often leave with out paying so they ask for payment first. If I was getting my hair done I would be getting very nervous about now.
I was having a eyebrow and brazillian wax, I was not left any disposable undies as I am used to everywhere else I go just given a towel to cover up - I actually felt very uncomfortable, I have had 2 children and this still felt invasive. To top it all off my waxist completed the whole job with a tissue wedge up her nose and hanging out of her nose as she explained she had bad hay fever - seriously - very unprofessional