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No Apparent Customer Care

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1 out of 5, reviewed on Oct 10, 2015, viewed 2 times

We arranged a Mcrent Motorhome for three months from April 2015 through UKandEurope Travel and specifically requested a vehicle of less than 6 metres since we were to travel in Denmark, Sweden and Norway and did not want to pay twice as much for a vehicle over 6 metres for ferries and tolls. In an email from the travel agency we were told that barring the accidental damage of the vehicle reserved for us that this should not be a problem at that time of year but it was. We were given on arrival a 6.7 metre vehicle by McRent in Frankfurt. Result? We had to pay an additional $420 in tolls/ferry crossings.
UKandEuropeTravel told us to ask for a gas bottle adaptor for the gas bottles in the motorhome at McRent Frankfurt. A McRent employee, told us that adoptors were not legal in Europe and that each country had it own bottle types. So we had two bottles for three months in cold Norway Sweden and Denmark. So we did not run out of gas for cooking we showered in park facilities for 4 euros average a day for 3 minute showers and froze in the motorhome to ensure we had sufficient gas for cooking.
We arranged through the travel agency to McRent for a 9.00am pick-up at Frankfurt airport but form copies of the emails I have from the company, the only information passed to McRent was the flight number and arrival time. This caused further aggravation.
On the first night, water leaked aver the floor of the van so we lost one day of holidays searching for the repair company and driving there. Of course no offer of compensation for this.
Avoid them at all costs

Approximate cost: $8000