In regards to my previous review in which we payed $5300 to ultratune Ashmore to fix our car that was overheating and months later our car began to overheat again and eventually went into catastrophic engine and cooling system failure and they turned there backs on us and would not honour their warranty we took the case to QCAT and won. His own insurance company found him guilty of poor quality workmanship and his solicitor sent us an email admitting liability and wanting to settle out of court. We were awarded $6500 which was the value of our car. There is so much to say about this case that I need to spread it over about 10 reviews as the public need to know the truth.
Mistake 1.
They removed the cylinder head and had it reconditioned in which we were informed by a head mechanic from Holden motors you cannot do in a Holden Cruze. Once the Cruze head overheats it needs to be replaced surface grounding it will weaken it more and lead to engine failure. A head mechanic from another Holden dealer also made us aware of the price they charged us for the cylinder head overhaul which they charged us $1851.30. I went to every business on the Gold Coast and got a quote for a cylinder head overhaul for a Holden Cruze and they all quoted $800.00. Ultratune Ashmore overcharged is $1000.00 in addition, they reused head bolts. Head bolts are torque to yield ie: one use only reusing heals bolts will eventually lead to engine failure.
Mistake 2.
They used a thermostat from dayco cat No. DT158Q we asked for Holden genuine parts to be bought for our car which they did not do as they bought after market parts. If you look this up on the dayco website it asks for your cars details so I put in 2009 Holden Cruze and it comes back with a message that saids DO NOT USE IN 2009 Holden Cruze see parts that fit. So they used an incompatibile after market thermostat in our car. In addition they charged us $195.97 for the part and the part was only $60
Mistake 3.
They replaced the radiator they put in my car was CatNo. RAD996. This radiator is from repco and it is designed to go into a Hyundai Elantra lavita. The Holden mechanic said how in the hell did they get it to fit it into our Holden was beyond him.
Mistake 4.
They placed a dayco expansion tank with a Holden surge cap ie: mismatch surge cap expansion tank. There was coolant all over the engine which contributed to the engine failure.
In addition to all these mistakes ultratune Ashmore when they replaced the radiator they wanted to wipe their hands from me continually coming back with a car that was continually overheating so when I went to pick up my car they wouldn’t give me my keys until I paid another $680 and signed a letter waivering my rights for any future claims or warranty jobs on my car. Ie: EXTORTION. I rang the police and they told me to ring office of fair trading. OFT told me to put a complaint in and they will deal with it when my case comes up. I needed my car I couldn’t wait for OFT as they said there wait time was 2 months. I signed the form and paid the money to get my car back however the letter also states that they were handing back my car in good working condition. Days later it overheated on the motorway and blew up the engine. I had the car towed back to ultratune Ashmore. They refused to fix my car and I was told to get my car out of there workshop and i was threatened not to go to QCAT or write a bad review or I would not live to regret it. For a man to stand over a little female and yank the key out of ny hand and threatened me is unacceptable.
But if that was not bad enough that were obviously upset that I went to QCAT so they posted slanderous comments about me with a picture of me on social media for the entire public to see. I went straight to the police and they confirmed that it was defamation of character and a police report was created against them. The police rang them and warned them they will be charged with harassment and bullying if they continue.
Since my last review I have been contacted by other females with the same experience as mine.
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