Highly unprofessional, rude, poor communication (stopped responding to calls and messages after highlighting the critical defects) and poor quality of work.

They were referred by a close friend of mine. I engaged them to provide materials (tiles, taps, showers, sinks, basins, toilet seats, towel rails and tissue holders) and to do joinery work.

Here are the issues I faced,

General issues:
1) Some of the items were missed in initial delivery, reported and then they were delivered separately - caused delays.
2) Delivered item(s) were different from what I ordered - reported and then got delivered separately - caused delays.
3) One of the granite sink was broken/cracked when delivered, reported and then they took time to deliver new one(more than a month) - caused delays.

Joinery issues,
1) Agreed quoted price was for Natural Oak Ravine (WTR, vanities and upper cabinets of Laundry, Kitchen and WIP) but Natural Oak matt was used throughout - when asked they said it is more expensive and we quoted for Matt.
2) After installing joinery, took 6-8 weeks to install stones (had to call multiple times) - caused delays.
3) The range-hood was not fitting in the space. - The builder waited to get it fixed before scheduling plumbing/final inspection(s), finally after seeing no response requested inspection without it - caused delays
4) The custom vanity drawers had no space for drainpipe.
5) Installation screws were visible in Laundry and WTR for natural oak cabinets(no coverings).
6) Blocked GPO wire when installing drawers in WTR.
7) Missing upper cabinet down plate in kitchen and WIP.
8) Installed short panels in laundry (visible gap between tiles and panels) and installed damaged linen door.
9) Missing kick board in kitchen for dishwasher.
10) Kick board above linen - not installed.

For item 2 to 10 I chased them for more than 3 months (Sep-Dec 2022, may be before September) and then they stopped responding to calls and messages after
23rd December 2022.

Definitely, I was not able to move to my new house without range hood and drawers in vanities(even after getting Occupancy certificate) so I stayed in rental property until I found and engaged someone else to fix issues - Caused delays and stress of finding a new joiner and paying rent and mortgage.

In April 2023 after exactly 4 months after they stopped responding I got a message that we will come and fix the issues now, I did not bother to respond as there was no point of visiting my house.

They came to my house when I was not there and started banging the door and threatening my wife once she opened the door, she ended up calling the police.

I recommended them earlier to few friends during my early engagement and gave them maybe more than 150k worth of business in ACT (friends ended up chasing me saying they are not responding, caused real embarrassment), but now
after my overall experience I will advise everyone to be very careful when dealing dodgy businesses in general and specially when recommending a business to someone you know.

Approximate cost: $60000