Urban Hair Design

5.0
based on 173 reviews

173 reviews about Urban Hair Design

22 Nov 2018

Professional and relaxing experience. Up to date techniques. Would recommend urban every time.

Thanks Corine x

22 Nov 2018

Would highly recommend Cheryl and her team . I’ve been a loyal client for over 8 years and I’m never disappointed. My colours are always vibrant and the styling is fantastic .
Want your hair up for that social occasion? see Cheryl ! Weddings ballls or just a special treat she’s amazing .

Thanks Carys my lovely x

Anonymous
verified email - 21 Nov 2018

I am appaled by the lack of customer service I received at this salon. It was my first time going there and I will NEVER go back or recommend anyone to go there!!!! First off I was there for over an hour before I was offered a coffee or glass of water. I wasn't once asked if I would like a magazine to read (yet a client they obviously had a good relationship was offered one as soon as she sat down) I was left sitting there starting into the mirror listening to the hair dresser talk to other clients in the salon...
I had a treatment done that did not work. I followed everything they told me. Once I told her it didn't work I was then made to feel like it was MY fault! Not once but twice. The service from the owner was absolutely disgusting and I would NEVER recomened anyone to visit this salon. It was a wate of my time. She was clearly not educated in the treatment she provided and didnt even own up to it. Disgusted and disappointed is an understatement.

Firstly Breeana Im sorry you have felt you needed to put up a poor review of our salon. We pride ourselves on our customer service and were sorry that you felt you were ignored.
Once we sat you in the stylist chair we did offer you a choice of tea coffee and water.. you declined then later we asked again and you chose to have a coffee.. remember you asked to move your chair closer to the table so you could reach your coffee easier? Magazines are in the rack on the wall and around the salon.
You were advised to wash your hair treatment off after 48 hours.. you washed after 120 hours.. however we didn't have to, but we did reimburse the full cost of the treatment.. I have been doing this service for over 15 years I know the advise to give and have never had a problem previously with clients following our advise.

17 Nov 2018

Always amazing, professional service at Urban They are so good with lots of different hair types and always leave you with a professional finish! Love love love

Thank you hunny

14 Nov 2018

Highly Recommend Cheryl who has the expertise and knowledge of all techniques and colours. Great atmosphere and staff and would recommend Cheryl to all my friends.

Thank you for a lovely review

verified email - 08 Nov 2018

Cheryl is so good at what she does and I know she keeps up with the latest techniques etc - glad she is my hairdresser! Both her and Julie are lovely ladies and I always enjoy my apts.

Thank you Naomi

04 Nov 2018

Fantastic... Every time. Highly recommend

Thank you for a great review

03 Nov 2018

Cheryl's expertise is amazing, she is friendly and helpful. I wouldn't hesitate to recommend her to all of my friends. I had one of the best haircuts I've ever had and will be continuing to use her salon in the future.

01 Nov 2018

This is an excellent salon to have your hair cut and coloured.
.The staff are professional and always discuss the needs of their client.
Colour is a specialism here.
The salon is clean, fresh and bright.
I can recommend urban hair design as an excellent salon for new clients to try.

Thanks Heather for the great review

24 Sep 2017

Great friendly environment and great service, these ladies are all about healthy hair in a style and colour that suits you.

Thanks Shelley

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