Versa Robes - Custom Built In Wardrobes & Closets In Melbourne

I had a similar BAD experience. Side panel for wardrobes incorrect side, one of the doors delivered hinged to wrong side. Doors came with melamine on the front instead of raw mdf. Installer completely damaged a lath plaster wall - $650 to repair. Versa said doors could still be painted despite having melamine on front, so agreed to wait for a replacement door for the one they hinged on the wong side to arrive. Told this would be the next day. It didn't arrive. Told it would arrive the next day and so on for 8 days. When it did arrive, it was discovered that the draw nest that should have been 4 was only 3 draws. By this stage the internal and carcass had already been installed so couldn't pull out as it would cause more damage to walls. Went to paint doors and no paint would stick to the melamine. Found out that melamine can only be 2-packed. Can’t use domestic paint on it and 2-pack can only be done in a factory setting not a 3yo's bedroom and dust is toxic! Versa denied all errors. Checked my order document and it clearly stated RAW MDF for externals. They have threatened VCAT and a hearing date set for end of May. I’ve got my boxing gloves on – they are not going to get away with their unethical, dishonest, bullish, arrogant and shameful ways. WARNING – BUYER BEWARE.

Approximate cost: $3544

I was happy with the sales process, however I think the company was badly let down by the poor quality installation, and lack of follow up to my (friendly) complaint. In addition to the poor quality of workmanship, the incorrect panels were installed.

Approximate cost: $4000

This was the most disappointing experience with a family owned business I have ever had. I went ahead with this company due to it being a family business, however their customer service was fantastic at the beginning but when things went wrong it all changed. The Robes were not fitted by the agreed date, the measure was wrong and the property damaged. I also found them to be dishonest and unethical in their response to the damage they caused to my property. I would definitely stay away from them and go with another reputable business.

Approximate cost: $3500

I wanted to renovate my wardrobes, and I am glad to say that choosing Versa Robes was a very pleasant experience. They had the materials of the highest quality and the work was done in the allotted time period, which is great to see.

Approximate cost: $3000