1 review about Vodafone

verified email - 12 Apr 2013

The Capped contract is purely fictional and means this will be the MINIMUM amount of money that you would have to spend a month. The terminology CAPPED is very misleading as you imagine that they are trying to imply that there is a ceiling on the amount you will be charged per month. The fact that most people I know do not carry seventeen different phone books around with them so when you need to look up a number you get charged over a dollar a call it is criminal.( not covered in the unlimited calls and message bank arent either)The other thing that is also deceiving is that the large number of buisnesses have these 13 or 1300 numbers that cost a bomb to call (sometimes ten dollars a call) after being put on hold and talking to the answering robot and hearing every single possible option as to why you couldve called them. It is even more dissgusting when that same call is answered by a call centre in a country by an operator that parrots your everyword to maximise the duration of the call. The cost of some of these calls charged on top of your CAPPED plan are possibly more than the operator gets paid in a week in India. The reception varies greatly within my own suburb not to mention the shire, I have to work at Helensburg and vodafone is pathetic there too. Every so often it looks like I have reception to use my phone and during my conversation the people I am talking to always say" I cant hear you now" and then they drop out. Kareela is terrible as well and has been for years. They need to upgrade the reception in the country as well it seems, people pay for these services so they can use them.

Hi Darrenn2, thanks for a brilliantly written review. Having conversed with many (former) Vodafone clients, we are able to confirm that your experience was (unfortunately) in no way unique. The strategies used by such businesses are questionable to say the very least and appear to work against the consumer at every turn, causing loss of money and complete and utter frustration. Thank you for sharing your experience in the bid to assist others. Regards, Reeces

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