When i initially started using this service was when i bought a puppy who required its vaccinations and checkup - the vet (a male, might of been named jay) was great and thorough. He explained alot to us and we were thrilled with the service and interest he took and the time. We then continued to use this vet service regularly, for all our animals and for quite some time.
Then one night a loose pitbull dog attacked our cat late at night in our own frontyard, the boy walking the dog ran off. We ran our vet in a panic as the cat was badly wounded and we were petrified and distressed. It was a weekend and at 8 or 9 at night and the vet has an after hours service. We told the vet the situation (our normal vet wasnt in so we seen the vet available), the cat was in bad shape and would die without attention, as it was an evening we told them we could not goto the bank till the morning but they refused to treat the cat unless we gave them $500 there and then. I asked what were we meant to do with the cat, take it home and let it die?. She basically said toughluck, nor would she let us surrender the cat to her so it wouldnt be in more pain. We were shocked as we were regular users of their service. So we rang the RSPCA whom told us we had just missed out on their afterhours service as it just closed and they advised us to take it to a local vet, we explained our dillemma and contact with our vet and were advised that it was illegal for her not to let us surrender a dying animal, that if the vet wouldnt allow us to pay her in the morning when the banks opened then she must take the animal and put it down if its badly hurt. The RSPCA then rang the vet to advise them that we would be coming in to surrender the cat (as per the law for such a badly wounded animal that we couldnt bare to loose but couldnt bare to leave in pain). I turnt up with the cat and the vet took her. We had to surrender the cat and let it die because they could not wait for the morning till the banks opened in order to recieve money. I was so hurt by it as this was a vet we regularly used, different if they didnt know us.
I will never use this vet service again.
we lost our pet that night, all because of money. All bcoz they couldnt wait 12 hours to get some money out of us. My 6 y.o was devestated.
POOR BEHAVIOUR.
On top of that, the RSPCA had to force them to take the cat and put it down.
On a different note, the prices for our animals vaccinations etc was a little above other vets in the area.