I would love to say that I love my Japanese Grasscloth wallpaper that I ordered on March 18 from the North Fremantle store but sadly I can't get anyone to tell me where it is. The girls at store level do try hard to get me answers but to no avail. The last I heard on 11 May that it was in stock with the supplier and that hopefully tomorrow we'll know more as to when you can expect it to arrive, well tomorrow has come and gone! Requests for answers go unanswered constantly! It's very poor customer service from a management level to ignore your customer's requests. At this point I could not recommend you but I do hope that you can rectify this!
Update on 2 June
The silence is deafening, there has been no contact at all from anyone so I have cancelled my order and I am in the process of trying to get a refund. They won't do a credit on the card that you paid with, you have to provide your bank details and wait for a refund to be put into your bank account. Totally unacceptable!
15 June
My refund has not been forthcoming and my recommendation to anyone is not to deal with these people, they are totally disgusting in the way they treat customers. It will be a happy day for me when I see that they are out of business because that's what they deserve. I have read so many reviews with the same complaint as mine but you have to be quick to read them before they are removed!!
Very modern and funky wallpapers, with a fairly large selection to choose from. They are fairly competitive with other renovation places and the staff are fairly friendly and very helpful. Great place for variety and unique wallpapers.
Huge selection of all sorts of Wall paper. It's really hard to choose, having so many choices. The store itself is an art display itself. decoration changes regularly, which is a clever way to keep customers regular. I'm addicted to this place:)
Fantastic quaint little store in fremantle. Have a huge selection of wallpaper at resonable prices we went back again and again and the staff were friendly everytime
Approximate cost: $100
“We are repeat clients for Derek, wouldn’t go anywhere else. We had major”…
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