"Purchased a YLO Diffuser. Had it for about 3 months and it died. Had to send it back to the distributor I purchased it from. She had to send it back to Qld for assessment and re-supply of new diffuser. That happened so I got a new diffuser.

Had it a few months and it has now died again. I have to post it to my distributor at my expense as she is an hours drive from me.

Trying to get help from Qld Office - impossible - they are now directing to Utah, United States of America. Have many emails from them and 3 calls to the 1300 number (which goes to Utah, USA).

Once they found out I was not a distributor/agent/member - they closed up and would not talk further.

The amount of work/time you have to go through to get answers to possible easy fix-it solutions is impossible.

THEY WILL ONLY DEAL WITH THE DISTRIBUTOR/AGENT/MEMBER I PURCHASED IT FROM.

Have now noticed loads of complaints about the YLO diffuser and even more complaints about the "new" diffuser they have manufactured to replace the "old" diffuser.

I have to go through all this process again to have my replacement diffuser re-assessed.

I DON'T WANT ANOTHER (MY THIRD) YLO DIFFUSER but they will not refund.

EVERYONE - BE VERY VERY VERY CAREFUL OF PURCHASING A YLO DIFFUSER.

They don't last long and getting a replacement diffuser, or even advice, is a long long long process and they WONT speak to the CUSTOMER only the distributor. Not worth it. A$120.

Even my distributor has had her own diffusers break and she has another at her home ready to be sent off.

BUYER BE AWARE. Wish someone had told me before I spent a huge amount of money.

Approximate cost: $120.