I went into Cleavers today looking for a hard to get shell holder, Saturday, very busy. Tony Cleaver just finished helping one customer when he asked if he could help me. I explained what I wanted & Tony spent the next 5 minutes looking, no luck. He then said he'd tried to find a box of second hand shell holders . No luck. He then said he'd get Jade to help me ( I think Jade is his son ) . Jade turned up , listened carefully to my request & after looking around for some time found what I was looking for. The boss & his son spent a considerable amount of time during the the busiest time of the day to help me get my $5.00 shell holder. I and my 2 sons have been going to Cleavers for over 25 years, wonder why ? Thanks Tony and your staff. Maccas.