My 18 year old cat was dying at home. I live alone so it was terrible.
I rang mid Sunday morning and there was no answer so left a frantic message. I spent some time with Tippi while waiting for a call back which took nearly an hour so I had to call again, no answer so sent a text.
She took a while to text me back advising she was free that afternoon. I tried calling her to discuss Tippi as was concerned if she was in pain or not but she didn't answer and instead text me to advise she had lost her voice and couldn't talk.
Tippi died just as I was calling her so sent her a text to let her know. I NEVER EVEN RECEIVED A MESSAGE OF CONDOLENCE, NO REPLY AT ALL!
So much for loving animals...It's all about the money.
Why on earth take so long to get back to someone. I could've taken her somewhere else and put her out of her misery sooner.
Don't claim to be 24 hour service if you can't get back to people sooner.
And for God sake show some empathy, even if I didn't pay you $300 to do so!