I do not recommend using Strata Plan for building management or associating your company with this business. They provide an unprofessional/unreliable service and act in an unethical manner. In my experience they put in place a number of building managers at our building (appointed by them not the owners corporation) with very little training who were very unresponsive / unreliable. Strataplan did very little (if anything) to rectify these issues with the building manager (and because they were appointed by Strata Plan there was very little that the owners could do – a clear conflict of interest in my opinion). Strata Plan, as an owners corporation manager, also failed to complete simple duties such as paying electricity bills for common areas on time, paying rubbish collectors on time or ensuring that contracts for services were reviewed / renewed prior to their expired. We also had serious issues with Strata Plan completing agreed tasks that were set for them (on time or at all), such as investigating / seeking to rectify known building issues or defects – some of which were left unattended for over a year after being raised. It became clear that Strata Plan was not, in my opinion, advocating for owners in relation to building defects effectively was very concerning (either dismissing defects or taking the side of the builder / developer). Finally, when these issues were raised, they were either dismissed and / or Strata Plan would act in a threatening / bullying way.