I have just received my Kuda Rancher Flex saddle from HEST and it is everything I hoped it would be. Dianne was super helpful, knowledgeable and patient through the saddle and tree selection process. Being able to try the saddles is wonderful though the one I finally chose was on Dianne's recommendation alone-I trusted her that much! The return policy gave me peace of mind but no need to use it as she nailed the selection. Buying a western saddle was a new challenge for me but Kuda's gaited horse tree is perfect for my horse. Thanks Dianne for the customer service, thanks Kuda for the fabulous product!