alexandraaa03

#1 in Helensvale Town Centre QLD

Reviews by alexandraaa03

This review is for Tallai Golf Club, Tallai QLD

verified email - 02 Jun 2013

Utterly terrible. We ordered our meals at 1:30. By 2:15, they hadn't arrived. We approached the counter and asked if there was a reason for the hold up. The girl had no idea and said she wasn't sure and but they were probably being finalised now.
At 2:30, with our 4 meals yet to arrive, we asked again where the meals were. Again we were told they were on the way. Whilst this was going on, we noted around us that people who had ordered after us had already been served their meals. Our meals then came out of the kitchen but were taken to a table behind us. Our waitress realised and said something to her fellow waitress but failed to apologise for the stuff up.
I then approached the counter and demanded my $98 back for the 4 meals and told them we had, had enough and would be going elsewhere for our 'very late' lunch. They argued with us for a few minutes, however I demanded the refund and told them it wasn't good enough.
As we got up to leave, the waitress bought over 2 meals and said they were now ready. This was 2:50, a good 1 hour and 20 minutes after ordering. We refused to meals because the 2 she was offering, were nothing like what we had ordered.
There is no excuse for such poor service and we will never return there nor recommend it to anyone.

Approximate cost: $25