Beware More Telecom are selling 4G data as NBN broadband!

For the record
- My More Telecom Account No 43205
- The address is a small shop building with 4 1-2 people non tech savvy businesses that need internet for POS and music activities.
- My home internet provider I have been with for 18 years so I now what good internet delivery looks like

History
Signed up for NBN50+4G backup deal $110/month with More Telecom in November and had internet reasonably quickly. Tenants constant complaining about slow internet and I got then to check there equipment and proximity to the router etc but they kept complaining. As I was busy on checked actual speed 3 weeks ago and found 4Mb/s speed which was slower that my Vodafone phone 4G. Called there tech people twice spent 3 hours on phone changing the More Router setting at the end of each tech support siad done. I checked speed which was still 4G. I said hey this still isnt NBN tech person says yes its only 4G.

Twice called More Supervisor and said I havent had NBN for 5 months ive only had 4G I believe I deserve a refund he advised Ive had internet so whats the problem. I said so you dont see a problem with my contract being NBN50+4G backup and only getting 4G for 5 months he advised no.He advised it was a delay with provisioning.

I responded with my feet and changed to TPG NBN50 ($70/month). Within 3 days had modem delivered, plugged in and had sweet NBN for the first time.

What More are good at:-
- Back in November Sales guys appeared very competent and patient hence why I took the risk and signed with them
- Tech support rep was very good
- Increasing there profitability by selling 4G as NBN

What More are not good at:-
- Understanding what NBN is
- Customer service

So thank you More Telecom for :-
- Making me pay $577 for 5 months of 4G internet. Never had NBN the whole time though the NBN modem was installed and functioning.
- Great support by your customer support supervisor NOT! He kindly supported me submitting this public feedback.
- Making me not want to sign on to smaller tech businesses in the future. I will stick with the big guys

Sign up with the at your own risk and good luck More Telecom.